Review and raise up to £2.00
This review is by a removal company working with Buzzmove. I signed my company up to Buzzmove several months ago. Since then I have had work from them by converting about 10% of the leads they've sold me, but spent a lot of time asking their staff about incredibly confusing anomalies that never seem to be rectified. Strangely, every single one of these anomalies has benefited Buzzmove monetarily...where to begin?
The billing history (for my first bill) on their site showed a lesser amount than I was actually charged - They concluded that their billing history is merely an indication of what you pay.
Also, a lead which I have no record of receiving has been charged to my account (£5.95).
They denied this, so I sent them my bill with it on (bills are pasted into emails and are not actual documents) - they haven't replied in over a week now.
I was asked to check three boxes to describe what my company does: storage, packing, unpacking. After unchecking all three, I received a job lead which required packing, so I wasn't able to accommodate, though I still had to pay £5.95 for the lead. After contesting this I was refused on the basis that they don't tailor your leads with these (crucial) factors. So make sure you have storage, packing and unpacking otherwise you'll be paying for leads you can't accept.
When you contest a lead and they accept it, you won't be refunded the money, you'll be credited with another lead. So, if like me you get a string of duplicate leads, fake name and number leads, you'll have to pay for them anyway in return for a bunch of other unguaranteed leads.
Some leads that are contested can take several weeks to be credited and a few of my leads have only been partially credited. Buzzmove's answer was initially convoluted, they are now looking into it again.
I paused my account upon learning from a potential customer that i had no star rating even though I asked a couple of previous customers to rate our service. Buzzmove told me that their rating service was down (and still is after 4 weeks to my knowledge), so I decided to pause my account until I could get reviews to provide an edge over competitors.
You can pause your account for 2 weeks until they deactivate your account. To avoid this i unpaused my account and turned my number of leads per day to zero in the appropriate field and clicked 'Save'. Soon after this I received approximately 8 leads costing me around £50. Vexed, I went on to their website to find I had unlimited leads, so I did it again, logged out and in, and found that once again I had not zero leads, but again unlimited leads.
I have since deactivated my account and am waiting for their tech team to sort out the deluge of non-transparent, profiteering discrepancies that this relatively new highly profiting company has implemented.