BT Reviews

1.48 Rating 289 Reviews
B-
Happiness Grade
B-

Customer Service - Average

67.13%
Industry Average
They cancelled my service 8 days before my contract term had finished, leaving us with no phone or broadband.
posted 3 months ago - Anonymous
I was very happy with my switch. The customer service on the phone was excellent. Everything happened as it should, so easy. Price is good, not the cheapest, but good speed and reliability. I used live chat/ internet/telephone. All good
posted 5 months ago - happy customer
poor customer service, won't use again
posted 6 months ago - Anonymous
BT have just upgraded my broadband, during the upgrade there was an accidental break in service.
posted 10 months ago - Roy Martin
Great customer service and assistance setting up my new Sim!
posted 1 year ago - Conor Edwards
We needed wifi for our cottage in Norfolk and BT were the only answer all those other provider were no where to be seen with the professionalism and network. Great service and great connection. Well done BT and Open Reach!!
posted 1 year ago - Mr Martin James Powell
Wide range of products and services. They have the best up to date equipment and services
posted 1 year ago - Anonymous
it was amazing service
posted 1 year ago - John Paddington
After Virgin Media cancelled seven different dates to install broadband in our new house, BT gave us a date 4 weeks ahead, knot to it, came and we've had a good service ever since. I'm usually a complainer, but in this case... BT did well.
posted 1 year ago - david hampton
Good online service.
posted 1 year ago - Candida-Jane