“Very disappointed with the broadband speeds, one minutes it's 97mbps next minute it's 12mbps. Never ring back when they say they will, engineer turns up out of the blue, the wife's VPN for work doesn't connect and was told its not compatible with Broadway, so will most probably end up paying to keep EE which has been very reliable. Its failed to live up to the promise of fast fibre, very disappointed.”
Posted 4 months ago
Hi Jonathan, I'm sorry to hear about your experience. Having checked over our records I can see our install team contacted you to book in your installation with our engineer. If you have any information about this you could share are that would be great and we can look into it for you.
Your speed issue seemed to be related to WiFi Interference which you've been in touch with our support team about, so I hope that is now resolved for you and working normally. Do get in touch if not.
Your particular VPN client regrettably does not connect on our network. Others work without issue but your particular one does not I am sorry. Our support team have given you as much advice as they can to try some options to help with this, but unfortunately it could not connect. We're exploring options with vendors to see if we can do anything to help make it work for the future.
“Unfortunately we have just experienced poor service when our WiFi stopped working and we were without it for 5 days. Promises of call backs were not followed through - we had to go through the “switch it on/switch it off” syndrome numerous times with no success and eventually when the fault was diagnosed as a faulty router (Even though we had only had it for about 3 weeks!) it took time to get a new one to us and again we were not kept informed of what was happening. The broadband is certainly better than anything else available in our area and we have no problem with that -it is the service when it doesn’t work that we would like this see improved”