Broadway Partners Reviews

Name: Broadway Partners
Address: Tithebarn Street, Liverpool
Rating: 4.60

4.6 Rating 284 Reviews

93 %

of reviewers recommend Broadway Partners

Company Reviews

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Metrics

4.6

Based on 284 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07595702569

Email:

anne.peters@broadwaypartners.co.uk

Location:

Tithebarn Street
Liverpool
L2 2DT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my Broadway instillation the speed and lower billing charge in comparison with Sky!My son-in-law was amazed at the difference when working from here!”

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Posted 2 years ago

“Extremely happy with the service would definitely recommend”

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Posted 2 years ago

“So glad I contacted Broadway - service was friendly, efficient and speedy, with a great deal of help provided with Welsh government ABC scheme application. My new dish and broadband were up and running within the week! Can't quite believe I now have 50Mb download & a consistent 20Mb upload speed (improved from 15Mb download & 0.75Mb with BT) - it's made a massive difference to working from home, and there's enough bandwidth for the kids to be online at the same time as I have a meeting (which there wasn't before).”

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Posted 2 years ago

Tracey, thanks for taking the time to leave your helpful review. We're made up your seeing the full benefits of your new connection.

Posted 2 years ago

“Friendly customer services. Priced well, as BT is the same cost and Broadway Partners is significantly quicker Internet. I get 55mbps which is faster than my Sky super fast broadband in our previous house. Only downside with this internet is that the weather can impact on service. However, Broadway explained this when we took it out. Overall it's very good.”

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Posted 2 years ago

“Only joined recently but service from all staff highly efficient and friendly. Communications good too. Signal strength good. All great so far.”

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Posted 2 years ago

Thanks a lot Ian!

Posted 2 years ago

“Sue from Broadway went above and beyond to get the installation done within days of making contact and sorting the paperwork we needed for ABC funding. Installation was done well & the internet service has been working fine since. So much better than the woeful 1MB offering from BT!”

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Posted 2 years ago

Thank you Shaun, that's very nice of you. I've let Sue know as well and she's very happy to read this.

Posted 2 years ago

“Right from the start Broadway Partners have been extremely helpful and knowledgeable about our requirements and have managed our installation and subsequent teething problems with professionalism and empathy. I feel safe in the knowledge that I have chosen the right company and am happy to recommend them to my neighbours and friends. 10 out of 10!”

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Posted 2 years ago

Oh what a wonderful review to read, thank you very much Beverley. I'm glad you feel safe with us and do just let us know should you need anything more.

Posted 2 years ago

“Excellent service, and a very impressive reading lamp, many thanks”

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Posted 2 years ago

You'll have to get some new books to get 'up to speed' with your new reading lamp! :) Thanks Phil!

Posted 2 years ago

“Great service, pleasant staff, no long queues listening to a repetitive message telling me that you’re extremely busy and receiving a large volume of calls. Broadband pretty reliable although a little erratic at the moment. On the whole, customer service leagues ahead of anyone else and a pretty good product. Keep it up.”

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Posted 2 years ago

Thanks Vincent! We're glad to hear you've been able to contact our team quickly and effectively. I understand your newly connected and once your connection had settled in, your should see peak performance as you'd expect. Do get in touch should you need any further assistance though.

Posted 2 years ago

“Delighted with the service we received, delighted with the product. The site staff turned up when they said, and the office staff were patient and polite in explaining the process. Would recommend them 100%”

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Posted 2 years ago

Thank you very much Brian, what a lovely review to read! We couldn't be more pleased. Do let su know should you need anything more.

Posted 2 years ago

“Issues are frequent and it generally takes Broadway a long time to diagnose and resolve problems. Response to emails is very poor, most I send go ignored. Speeds are extremely variable, ranging from 4 to 120 Mbps, but generally sit below 30 most of the time. When the speed is decent and connections are stable, Broadway are a great provider. But unfortunately the frequency of issues and their response times has seriously marred my opinion of them.”

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Posted 2 years ago

Hi Lewis, thanks for your review and we are sorry to hear about these issues. We'll contact you to get some more information about this and see what action has been taken so far to resolve this, and what remains to be done for you.

Posted 2 years ago

“After years of having to accept atrocious service from copper wire providers it came as an unbelievable experience to actually be able to communicate on first name terms and achieve download speeds previously thought as wishful daydreams. Cannot praise them enough. Poles and wires are for the birds.”

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Posted 2 years ago

Thanks a lot Michael, glad to hear your installation has gone well and copper can be a thing of the past!

Posted 2 years ago

“Broadway’s 106MBs is great compared with BT’s meagre 4MBs. However, doesn’t cope well with our property’s thick stone walls so we had ‘dead spots’. Broadway’s partner field engineer, Brecon Digital Services, recommended hard-wired access points and, whilst not cheap, these have done the job. So overall, great service but pity had to spend more to get the full benefit.”

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Posted 2 years ago

Thanks for your review Michael, we're also exploring solutions we can offer to tackle properties that struggle with Wi-Fi dead spots. Glad Brecon where able to get a solution in place for you though and you can take full advantage of your service.

Posted 2 years ago

“Following a few teething issues during installation the service provide by Broadway has been excellent. They resolved a service problem due to a power outage within 30 mins of being called.”

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Posted 2 years ago

“All our dealings and interactions so far, with Broadway Partners have been prompt and professional. In some instances responses even returned out of office hours. A special thank for this to Michelle Nhan”

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Posted 2 years ago

“Excellent service - great communication throughout set up and the team that completed the installation were great. Have had to call technical support once and they were brilliant at troubleshooting and resolving the issue very quickly.”

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Posted 2 years ago

“Having had a very poor experience of other internet providers, I was very sceptical that Broadway would be able to supply a fast WiFi connection to our home but so far so good! The installation was very smooth, boosters were provided to extend the range of the signal in the house and now we have speeds that allow streaming and do not appear to drop out at all. Thank you very much!”

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Posted 2 years ago

“Excellent service so far and a very good speed obtained considering we live in the countryside. Long may it continue, thank you.”

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Posted 2 years ago

What great news, glad to hear all is well, thank you Anne!

Posted 2 years ago

“For almost two years we did not join the rest of the hamlet with Broadway Partners. A major mistake. For that period we limped on with a 4G hub with WiFi from just acceptable to poor. Unpredictable and unreliable. So gave up and decided to move to Broadway Partners. They proved very quick, very reliable and delivered what they promised. Predictable and reliable broadband. Have already had comments from contacts abroad on the much improved quality of video calls. Just do not make our mistake. Move to Broadway without delay. The stress levels will drop immediately.”

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Posted 2 years ago

Thank you very much Andrew, we're all made up to be reading this today among the team.

Posted 2 years ago

“Staff I dealt with were excellent. Lower rating because website did not allow me to register my requirement as it kept referring enquiry to the future development of full fibre. I had to register as being in a totally different place on the island and the sort it out during a phone-call from your Glasgow office. I believe others have encountered the same issue, but it has not been resolved”

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Posted 2 years ago

Hi John, thanks for the feedback and we are aware of this glitch and has been reported internally. We're working on a solution to this as will be updated as soon as possible.

Posted 2 years ago

Broadway Partners is rated 4.6 based on 284 reviews