British Airways Reviews

Name: British Airways
Rating: 1.81

1.8 Rating 256 Reviews

18 %

of reviewers recommend British Airways

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1.8

Based on 256 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 9%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	29 minutes
Returns & Refunds
Refunds Process	Difficult

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ph:+44-844-4930750

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British Airways 1 star review on 7th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so relieved to hear that british airways will review HOW Disabled people are treated on board flights As a disabled lady who has been mistreated by crew on almost EVERY Flight i have taken”

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Posted 1 year ago

“A disgrace of an airline. I won't be flying with them again.”

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Posted 1 year ago

“Our flight from Marseille to Heathrow was cancelled at the last minute. BA DID NOT contact us. We found out by chance. Luckily we were able to go on the following flight. Surely when the flight is cancelled the day before, we should receive an email or a text. Not impressed”

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Posted 1 year ago

“Flew from London Heathrow to Marrakech. BA changed our pre paid seats at the last minute and even charged us to select other seats. Boarding was chaos. Staff were rude demanding selected passengers put their hand luggage in the hold. I had one small bag however they never demanded other passengers with 2/3 bags and some with hand luggage that was obviously too big. Flight was late taking off and the snack was a miserable tiny packet of cheese pretzels. This airline is going downhill rapidly.”

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Posted 1 year ago

“We booked a flight from Hamburg to Sydney . We missed our transit flight because of fog and had to stay in London. British Airways organized everything as staying over night in a hotel and all the following flights. When we reached Sydney one day late one suitcase was missed and British Airways located it in London. 3 days later it was sent to our destination in Australia. Thank you for you help .”

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Posted 1 year ago

“At 7.54 am on the day of travel whilst driving to London Heathrow I received an email advising my flight had been cancelled. I was offered an alternative flight with AA with downgrade to economy, which I had no alternative but to accept as I must travel today. I was flying to LA to see a family member who is end of life. I called the BA provided telephone number several times was offered no constructive assistance whatsoever. Wrong email address, total waste of time and It was a pointless call. I have been a BA frequent flyer for decades and have been a loyal customer. I now find I am travelling 14hours in Economy without even the possibility of a refund let alone an upgrade. This is completely unacceptable. What has happened to this company? I have had better treatment from Ryanair.”

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Posted 1 year ago

“Yes that feeling. Proud to be British. However, our snowboarding holiday has been ruined by BA losing our snowboard bag contains our boards, boots and snowboarding clothing! We are on the 5th day of our snowboarding holiday without our kit!! On arrival at Denver we were told our bag had not been loaded on the flight but would be sent the next day and shipped to our holiday accommodation. We understand this sometimes happens. We registered all our info that evening and were promised our bag would arrive the next day. Since then we have spent so much time trying to get hold of someone to confirm where our bag is and when it will arrive. You are incredibly hard to contact and after 45 mins + on the phone we are often cut off. Your representative in Delhi lied to us saying our bag was en route but he hadn’t even asked our name at that point!! He went on to offer us toothpaste! Seriously, BA?! We have tried every possible way to contact someone and yesterday, after a conversation with your chatbot, followed by a lengthy electronic ‘chat’ with another BA staff member we were told we have to wait a further 72 hrs for an update!!!! This has caused untold stress and upset for our first snowboarding holiday in 16 years. All our new kit is out there somewhere. We invested in all new gear, researching for weeks to get the correct kit. We wore our boots for weeks in the house to ‘break them in’. It’s an absolute disgrace BA and we couldn’t be more disappointed. We have had to hire boards and boots and buy clothing at great expense added to an already expensive holiday that we have saved up for over a very long time. This really is holiday hell and BA customer service has been disappointingly diabolical! We remain hopeful that our bag may join us in Denver before we leave in 5 days but alas I think this is a futile hope. We understand that this happens a lot with BA. We honestly don’t understand. The flight wasn’t even full and we checked our bags in early. If there is a human being there at BA with an ounce of compassion or sympathy for our situation, please help us find our bag! This may be our last snowboarding holiday as we may not be physically able to go again!! It really can’t be that difficult when you have such tight security and check in procedures?”

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Posted 1 year ago

“I recently flew from PMI-LGW and return - The first time back to England, and my first flights for 17 years Neither Wizz Air or EasyJet were practical due to unfavourable flight times and charging more than the flights were worth for luggage. British Airways had good flight times, low prices and very reasonable (€18 per flight for 23kg) luggage charges - At €126 return, BA were the best AND most economical option. Both flights were on time, the aircraft were spotlessly clean, at 6'4'' tall, the black leather seats were comfortable and the legroom was adequate. The cabin crew on both flights were polite, friendly and professional. The food and drinks available were good quality and fairly reasonably priced - I had the Meat Ploughmans and IPA beer (€10 +/- total) on both flights. I have flown more than 80 times in the past 50 years with various airlines on various propeller and jet powered aircraft, including one helicopter transfer between Gatwick and Heathrow. Flying was a different experience 'back in the day', and nostalgia aside... British Airways are the best airline I've flown with”

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Posted 1 year ago

“This flight was one of the worst I have ever had in my life. I wanted to pamper myself, so I bought business class. I was looking forward to my new experience. I will not mention the chaos of changing gates several times, as these things may happen. What surprised me was the lack of attention to passengers. The flight itself was delayed by almost 3 hours. Even though staff offered vouchers, we had no idea where to get them, and we were told that we only had about 10 minutes to use them because boarding had already begun. Firstly, I did not see anyone with the voucher, and secondly, even if we got it, we were not able to use it. When I finally got to the airport, there was another waiting for about 30 minutes after cross check. Meantime, we were told that due to problems, they did not load any food, so the flight will be without any food on board. The only food offered and given to everyone on the plane was a small bag of nuts. As a business class passenger, I was offered drinks only. All in all, my business class contained 3 small glasses of juice. This is the business class on British Airways. Due to their delay, I missed the last coach, so I had to order a taxi as I travelled to Slovakia. This cost me another 160€. I received no apology or compensation from the company at all. If this is business class with British Airways, I am more than happy to use cheap Ryanair or Wizzair instead. You will get the service you paid for. Unfortunately, I cannot say the same about British Airways. It was a disgraceful and cheap service for a very expensive price. I must admit that I have used them three times in my life, and every time I used them, there was a delay and an issue. Having had this experience, I would not recommend this company to even my worst enemy. A big shame on them.”

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Posted 1 year ago

“As a Spanish born individual living in England, I have been religiously using British Airways for over 3 decades now every single year, multiple times a year. Now I know how they treat their customers during any enquiry that requires them to put in a basic level of work, I will not be utilising their flights again. On the 12th January 2023 at roughly 12:30 I booked a flight for my son and I, to go to Alicante for a property related meeting. However, I was informed on the 17th January 2023 by my doctors that I am unable to fly due to an elbow operation I have had. As a result I decided to give my ticket to my daughter, calling up the Customer Service team for British Airways to make the change. On the 18th January 2023 at 13:45, they took my service enquiry call. There seemed to be some speech delay in the call, which presented a small bit of difficulty, however I also struggled to understand the support staff member on top of this delay. When requesting to change the name on one of the tickets to my daughters name I was told this is not within the policy, and that I would need to cancel the ticket and rebook it. I was encouraged to divide the booking so myself and my son were on two different booking reference numbers. I accepted this and was then asked if I would like to cancel the booking. I insisted I would need to know the total of the refund. It’s lucky I did ask to check this, as I was then informed it would be roughly £9.00. The total cost of my booking was £394.64, which comes to £197.32 per passenger; leaving my refund total at less than 3% of the value of my purchase. This is despite the seat not be abandoned. They would be loosing no money in the transaction as all that would be happening is my daughter would go instead of me. But according to BA and their policy, all I am entitled to out of a simple change of name is less than 3% refund even when I’m buying the ticket right back then and there on the phone (probably for more money than it was worth a week ago). I am disgusted at this blatant lack of disrespect. This is not a case of “can’t do anything”, it’s a case of the company “refuses to do anything”. It’s a clear example of terrible customer service and exploitation by a company that is only interested in doing the minimum amount of work and take as much of their customers money as they can.”

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Posted 1 year ago

“After 3 years we finally got our money back replaced to my Amex account, had to contact BA every 2 or 3 months just to check what was going on finally got the refund. I never thought I would see my cash again three years ago the sent email telling me my refund was being processed then they said I applied for a voucher I never did just glad it is over BA never again.”

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Posted 1 year ago

“The experience with British Airways is the worst, in the second part of our trip to Milan after paying first class we were thrown to the last 5 seats of the airplane. we returned to Miami in jan 6, and out of 14 bags 12 are still MISSING! (two days after) The customer service representative was rough and maleducated( Mrs Jaquindr) In my opinion the whole business perspective and customer satisfaction is lost.”

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Posted 1 year ago

“HOURS on the phone to sort out flight changes. 3 different people and then THEY CUT YOU OFF every time!!! OVER AND OVER AGAIN BA customer service appears unfit for purpose. Nice enough folk but really. It's the 21st century. Get your act together.”

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Posted 1 year ago

“My first, and definitely last, time to fly with BA. First the positives, Airhostesses are friendly but really that's it!! The plane was cold, we were shivering, who is in the right mind would switch on aircon in January!! They gave light blankets but they were not good enough. Meals were so basic. Entertainment system was sub-basic, you can for sure find better videos on YouTube. Luggage is delayed, today is day 6 and BA staff over the phone say "call after 72 hours", all our cloths and kids cloths are in the suitcases, we wash what we had of cloths when they are in school and now weekend is coming so not sure what to do. Supervisor refused to talk "they are busy and can't talk to you right now". Tracking system is very vague, had to extract information from staff that they arrived to Vancouver on Jan 2nd but BA staff are just not bothered to hand them over to the delivery company. Told lady that our medications in the baggage, kids textbooks but in cold voice she replied "call back after 72 hours". I offered to collect baggage by myself but again very vague answer "call the Airport", asked her for BA phone number at YVR but she said "we don't have a phone number for you to call, call the main Airport". They seem to think this is funny and not appreciating the difficulty we are going through. Their policy states you cannot make a claim only after 21 days, would their CEO accepts their baggage going missing for 21 days? Honestly just avoid, not worth the price or the hassle, go for one or even two more transits but don't go through this stressful nonsense. I am willing to provide baggage tracking but I am sure nobody will communicate as simply they don't care.”

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Posted 1 year ago

“The worst customer service ever. They lost our suitcase 13 days ago and we have not news still. They ruined my Christmas holidays. I will never travel with BA again”

Helpful Report

Posted 1 year ago

“Why you did not resolved my baggage delayed claim! here is my case no. 23695996. It has been 3 months! Gosh”

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Posted 1 year ago

“What’s going on with BA customer services?? Taken 3 years to process refund, paid eventually into a now closed account. Bank can return money but only with the consent of BA. BA point blank refusing to communicate with the bank so we now have no way of getting our £1000 back!”

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Posted 1 year ago

“British Airways’ “business class” to Madrid is a fraud. Scamming people to think it’s business when it’s nothing but the front rows. No extra legroom, and the seat hardly reclines. Scam.”

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Posted 1 year ago

“We paid £250 so we could guarantee to sit together on our long transatlantic flight in the summer. Shocked to get on the plane to find that we weren't getting our promised seats and were sitting in different places on the plane. I've been trying to get hold of them to get a refund on the money we paid for the seats since we got back at the end of August (it's now mid-December). After emailing, calling and writing I've finally had a short impolite resonse to say we aren't entitled to a refund. Absolute rip off and awful customer service - I've spent ages trying to get a response from them and now finally this curt unhelpful reply. I think it's fair enough to ask for a refund on a service that was paid for and not provided.”

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Posted 1 year ago

“Lost one of my baggages due to delay in connecting flight and they put us to another airline during transit in Heathrow. Will never fly with BA ever again.”

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Posted 1 year ago

British Airways is rated 1.8 based on 256 reviews