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Brillband Reviews

4.8 Rating 105 Reviews

96 %

of reviewers recommend Brillband

Company Reviews

4.8

Based on 105 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Brillband:

We are a broadband provider with a simple mission…

To become the most loved broadband provider on the planet. By combining cutting-edge technology with incredible people we have built a business that places customer support at the core of everything we do.

Our technology enables us to deliver...

- Near-instant customer support
- 900Mb/s broadband speeds
- Fixed price contract

We have no in-contract price rises, transparent terms and conditions and a soon-to-launch game-changing companion application.

Made for you…

We often hear stories of poor service and unfathomable call wait times from other broadband providers. That’s why we put the customer at the centre of everything we do.

Our Brill-buddy support team are here to help. Instant message us now for a quick answer to any question.

Visit Website

Email:

brillband.com/contact

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, helpful, fast Internet connection.”

Posted 1 week ago

We aim to please 😊 Thanks for the review David, it's appreciated.

Posted 5 days ago

“Had an issue on the second day where we lost service for a few hours although several providers all went down at that time. No issues otherwise and it's been a bonus not having to listen to the kids moaning about losing connection and buffering from our previous provider.”

Posted 1 week ago

Brilliant broadband equals a happy home 🫶, we're glad to hear it Martin. Sorry about the interruption, it looks like this was out of our hands, thanks for understanding.

Posted 5 days ago

“Excellent speed”

Posted 2 weeks ago

Just one of our specialities 😀 Thanks for sharing with us Louise.

Posted 5 days ago

“Excellent speed”

Posted 2 weeks ago

Just one of our specialties 😀 Thanks for sharing with us Louise.

Posted 2 weeks ago

“I would very much like to try the Internet service with your company after installation.”

Posted 2 weeks ago

We look forward to having you join us Nawaf 😀

Posted 2 weeks ago

“Seamless transfer from my previous provider. Came home from work and it had all happened. Speeds have been high”

Posted 2 weeks ago

Why shouldn't everything be this easy 😀 Glad to have you with us John.

Posted 2 weeks ago

“Seamless transfer from my previous provider. Came home from work and it had all happened. Speeds have been high”

Posted 2 weeks ago

Why can't everything we so simple 😀 Glad to have you with us John.

Posted 2 weeks ago

“I qas having issues with my broadband not Dow loading very fast through my ps5. I contacted brillband via Instagram and they quickly got me in contact with the support team. Viv was very friendly and managed to fix my issue in minutes my ammending my settings, brilliant customer service and now great Internet speeds.”

Posted 3 weeks ago

Glad we could help Alexander! If you ever need a helping hand we have our team ready to respond and happy to help.

Posted 2 weeks ago

“Very happy.”

Posted 4 weeks ago

Thanks for the review Kevin 😀

Posted 3 weeks ago

“Great speed. No dropout issues. Customer service has been great.”

Posted 4 weeks ago

That's what we like to hear Sam 😉 We're glad you're enjoying your connection.

Posted 3 weeks ago

“Great service ,”

Posted 1 month ago

We're chuffed knowing that our service has left a grand lasting impression on you 🤩 We're confident that our ultra-fast broadband and support will continue to impress you day in and day out ⚡️ Thank you for the review, Michael! - Team Brillband

Posted 1 month ago

“Very impressed with Brillband customer service so far. I had questions that I couldn't answered by City Fibre about the install but Birllband were able to help (even though they weren't installing!). Service has run as promised so far without an issue.”

Posted 1 month ago

Knowledge is power 🧠 🙌 We like to know the ins and outs of what's involved in getting you connected so that our level of support is always kept to a high standard 🫡 We're super pleased to hear that you're enjoying the journey with us so far, and we appreciate your lovely review. Thank you, Chris! - Team Brillband

Posted 1 month ago

“Excellent product and excellent service What more could you ask for thank you very much made me a happy person”

Posted 1 month ago

It's such a delight to read reviews like yours, John 🌟 Along with our duty of providing you with blazing speeds, we put a lot of emphasis on communication right from the get-go. Mix in our reasonable costs and top-notch support and you've got a provider that's hard to match 🫡 We're happy that you're happy, and it's a pleasure to have you onboard! - Team Brillband

Posted 1 month ago

“The ability to control users and their access level is a plus for me. Though there had been some instability but it's been a good service”

Posted 1 month ago

You call the shots when it comes to your home broadband settings and security 💥 We know that safety always comes first so we offer a range of customisable features for happier browsing. It's great to hear you're enjoying the extra protection 🛡️ If you'd like us to look into anything, please don't hesitate to get in touch with our Customer Support team who are always keen to help! Thanks for the lovely review, Joseph 🫶 - Team Brillband

Posted 1 month ago

“This review based on the last 2 weeks. Brillband is reliable, consistent and no major issues recorded”

Posted 1 month ago

Wow! Fab review, Tarig 😍 This is what we're all about - our willingness to assist, dependable service, and lightning speeds for brilliant people like yourself 😎 Thanks for sharing your experience. It's fantastic to hear that you're happy with the shiny, new broadband! - Team Brillband

Posted 1 month ago

“Great ISP, great customer service. Early days but very impressed so far!”

Posted 1 month ago

We're glad to hear it James! Great to have you with us.

Posted 1 month ago

“Very happy with the service. Viv and lyle kept me updated on my order all the time. Viv did a fantastic job at answering my question I had prior to ordering the service, the post card in the router box was really nice touch too. 5* for both service and customer support.”

Posted 1 month ago

We believe that great customer experience is a human experience 🙌 It's not all about providing a quality internet service, it's about clear communication too! Whether it be queries, order tracking, network updates (you name it) - we won't leave you in the dark 💡 Thank you for the amazing review, Chris. We truly appreciate it 🌟 - Team Brillband

Posted 1 month ago

“Good, but don't have static IP.”

Posted 1 month ago

Spot on Bartlomiej 😀 Static IP is not something that we offer. We try to make that clear in our FAQs, thank you for the feedback.

Posted 3 weeks ago

“Fantastic service so far, was sceptical about customer service but again so far so good. I find the WhatsApp communication much easier than being on hold for an eternity then getting through to someone who doesn't have a clue in a different country. No CPI price rises swung it for me.”

Posted 1 month ago

No cowboys here 🤠 Just an honest and cost-effective service that gives our customers a breath of fresh air! We don't shy away from communication either, and the proof is in the pudding - our average response time through WhatsApp and Live Chat is only 21 seconds. Lightning speeds should come with lightning support ⚡️ Thanks for the smashing review, Richard. We know you'll enjoy the top speeds without the small print or price increases in the back of your mind 😉 - Team Brillband

Posted 1 month ago

“Absolutely brilliant service”

Posted 1 month ago

This is exactly what we love to hear 😍 We're consistently at the ready to ensure you get the best experience, from the moment you reach out 💬 and all the way through ⚡️ Welcome to a new way of broadband, Graeme. Thank you for leaving such a great review! - Team Brillband

Posted 1 month ago

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Brillband is rated 4.8 based on 105 reviews