“I needed to update my beneficiaries for term life insurance and was able to find the form right on the company's website. I received a letter the next week with the confirmation. Never had to pick up the phone.”
“I submitted my beneficiary claim in early March. To date, I have not received anything. I call every week only to be told my paperwork is in good order but there is a technical problem and can't pay me. I've filed a complaint with the dept of ins.”
“I am sooo frustrated with Brighthouse. My father had an annuity with Brighthouse that we liquidated in December. He had moved into assisted living so we gave Brighthouse his new address (twice), but they sent the check to his old address. I am trying to apply for VA benefits for him so I needed statements. Had to call with dad (understandably). Three times the statements were promised but did not come. They took my email address but now they say they couldn't verify it. Cuz it's my email, not his....but he gave it to them!!! Today they said they mailed the documents last week vis USPA. We'll see.
Terribly unreliable customer service with unkept promises.”
“Just another way to give your money to the government or some other scammer.. You have very slim chance of getting your money out when you get older.I am 87 years old and it's looking like they'll keep my money.By the time I die they will keep the majority of my money. DO NOT USE ANNUITIES.”
“Complete incompetence. No ability to communicate, everything is run through an offshore call center. They always ask for a call back number, but never call you back. I was once on hold for over half an hour and got hung up on, no call back. They continually ask for documentation, then deny that they have received it.”
“This company is a fraud! My wife and I each got annuities 20 years ago. The contract we signed had annuity tables based on a 2000 actuarial analysis. Now it is time to annuitize and they have new tables, and we are out collectively $60K. Never use these folks. BIG MISTAKE!”
“I have worked in healthcare for over 40 years and I know what compassion is and how to treat people who need your trust snd care.
My parents have paid premiums for many years. Now that they need their help, this company has made it a nightmare to approve and collect what is due to them.
As their daughter trying to help my elderly parents, I realize that they have probably done the wrong thing doing business with BrightHouse.
I feel very sorry for older people who put their trust in this company. I have wasted hours of my own personal time just trying to do the right thing….. to help my parents.”
“Having worked in insurance for 20 plus years have never experienced such poor processing and customer service. Originally a Travelers policy that moved to Met Life then to Brighthouse had no idea how pitiful they are. Husband needed the help. 90 days to get reimbursed and nothing was easy. Chose someone else if you need long term care. Better yet invest what your premium what have been and you can pay for long term care in your own in 20 years”
“They are so incompetent it is amazing. Overseas support group can not only not speak intelligible English, but they are NOT trained to understand how complex insurance policies work. DO NOT USE THEM.”
“I was just calling.
My insurance company and I talked to 2 rude people. They don't even know how to say good morning to anybody. Lucky, I had this Life Insurance Policy for a long time. Or else I get rid of you all.”
“Anonymous, I think the one or two 5 star responses are a plant. This company should be sued and a lawyer needs to get involved. Giving older people the run around when they are in there time of need is criminal. Seriously someone needs to start a class action lawsuit!”
“"Customer service" is the worst on the planet. After entering everything but your blood type into the electronic system, you're connected to someone you won't be able to understand. Zero help, zero friendliness. Absolutely awful.”
“Brighthouse bought my policy from Met Life. Met Life was amazing in every way. Brighthouse has the absolute worst customer service. Their reps at the call center are rude, short, and often times you can't understand them. The verification questions each time tou call are different, some claim they can't help you with things iver the phone thay you've recieved help over the phone with many times prior. If you ever change banks, trying to set up auto pay, or even just paying at all, is next to impossible. Unlike Met Life, they don't have offices tou can go to and get help. The customer service is non existent.”
“Not a fan of this agency. You are unable to speak to a company representative if you are experiencing tech or other difficulties. You can only reach this company by email and I truly feel they are just about profit. I wouldn’t recommend. If you are late for an appointment you are charge a $70 fee, no matter what unless you cancel 24 hrs in advance. No room for emergencies or unavoidable circumstances. I find that horrible….. just my humble opinion.”
“Tried to withdraw money from my annuity. It's been one month since I submitted the paperwork. I have called Brighthouse several times and they keep giving me the same lame excuse of "We are working on it." They offer no explanation of what the problem is or how they are working to correct it. I have a very bad feeling that my money is gone.”
“My mother paid thousands in premiums for a long term care policy with Brighthouse for about 25 years. She has been in a long term care facility for almost 3 years. Brighthouse is late with their payment nearly every month. Their policy reads that they will pay within 20 business days of receiving the invoice from the facility. This never happens. I have to call, get the runaround about expediting the payment, etc. They expected premium payments on time but do not hold up their end of the bargain with on time payment. I would not recommend this company to anyone”
“Customer service was helpful with basic information but anything beyond them is a complete failure. The only way to get rid of a company like this is to not do business with them. Hopefully they close up shop and stop torturing families.”
