Boohoo Reviews

2.58 Rating 836 Reviews
39% of reviewers recommend Boohoo
A
A: Big Online Retailers with Unhappy Customers.
B
B: Big Online Retailers with Happy Shoppers
C
C: Niche or Smaller Retailers with Unhappy Customers
D
D: Niche or Smaller Retailers with Happy Customers
Wellgosh
Wellgosh
Online Presence - 30%
Customer Satisfaction - 100%
Net Clothing
Net Clothing
Online Presence - 100%
Customer Satisfaction - 93%
Skates.co.uk
Skates.co.uk
Online Presence - 10%
Customer Satisfaction - 84%
Marks And Spencer
Marks And Spencer
Online Presence - 70%
Customer Satisfaction - 77%
Debenhams
Debenhams
Online Presence - 50%
Customer Satisfaction - 69%
Flannels
Flannels
Online Presence - 40%
Customer Satisfaction - 61%
Sports Direct
Sports Direct
Online Presence - 80%
Customer Satisfaction - 53%
John Lewis
John Lewis
Online Presence - 90%
Customer Satisfaction - 43%
Boohoo
Boohoo
Online Presence - 60%
Customer Satisfaction - 31%
Hotter Shoes
Hotter Shoes
Online Presence - 20%
Customer Satisfaction - 23%
Unhappy
Customer Satisfaction
Happy
Low
Online Presence
High

Email:
customerservices@boohoo.com

Location:
49 51 Dale Street

Categories:
Clothing
Fashion
Fashion Accessories
Footwear
Womens Clothing

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836 reviews
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Boohoo hater
The skirt i ordered was awful and looked like a costume, awful material and was nothing like in the picture also was late on delivery when I paid for next day 👎🏻👎🏻👎🏻 Booo to u boohoo

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"The skirt i ordered was awful and looked like a costume, awful material and was nothing like in the picture also was late on delivery when I paid for next day 👎🏻👎🏻👎🏻 Booo to u boohoo"
Helpful Report
Posted 3 hours ago
"I have Never used such a terrible company in all my life!!! such a SHAMBLES OF A COMPANY!! All I have had over the last two weeks is issues after issues. There customer service team is absolutely shocking, my dog could give out better advice and service than these people who work here. All the staff have done is lie to me, given me misleading advice, none of them know what the hell they are doing! none of them know the legislation, and the fact that boohoo is in-fact in-breach of this by refusing a cancellation of a order once places. A parcel was delivered to the wrong address; they were no option to cancel the order. I contacted them when i placed the order and they refused to cancel or change the address...despite it not being dispatched!!!!! Then when it gets delivered to the wrong address, they refused to acknowledge it was their fault and their poor customer service and systems! they blamed the customer, and expected me to get this parcel redirected somehow...what firm does this?!?!?!?!?!?! when I quoted the consumer goods act, they soon changed their tune, and agreed to pick up the parcel and redeliver me a new one! Now i have been told they cannot give me a new one, only refund me and i have to reorder. This company has no idea wtf they are doing and do not even know what good customer service is!!!! God knows where they employ their staff...they clearly do not offer them any type of training! AVOID THIS COMPANY AT ALL COSTS! TAKE YOUR MONEY THEN THEY DO NOT WANT TO DEAL WITH THEIR OWN MISTAKES! I wish i could leave them 0 stars, they do not even deserve one star!"
Helpful Report
Posted 6 hours ago
Anonymous
"The "wrap tea dress" I got was ridiculously short and not in fact a wrap dress at all. I got another summer dress and although this actually covered my ass it was massive at the sides on the top so I had flaps around my torso."
Helpful Report
Posted 10 hours ago
Barbara
"Great service quick lots of choice, quality not too bad and free returns a bonus"
Helpful Report
Posted 1 day ago
Sharon Starr
"only ever had one bad experience with this company. last week ordered something around 7 pm, and received the order the next day! first class"
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Posted 2 days ago
"Chinese copies at High St prices. 6 weeks to deliver and didn't fit or look like the picture advertised"
Helpful Report
Posted 3 days ago
"I made an order of about €100 and I never received it, so I sent an e-mail asking where my order was. They told me that something went wrong because they couldn't find my order at all. Yet I paid for it. I sent them screenshots of the payments to prove this, but they needed screenshots of all my transactions of the entire week. This is ridiculous, but I sent it anyway. It was all really messy, because I talked to 30 different people and none of them knew what was going on. I was asked to sent this information 3 times and I had to repeat myself 20 times, even though it was so little effort to just read all the e-mails back to see I have already sent what they need enough times for them to finally refund my money. I still don't have my money and I can't stand how awfully they are handling this, it's making me never want to buy ANYTHING there again."
Helpful Report
Posted 3 days ago
Zoe-Jade Fraser
"Quick delivery, easy to return items and very cheap!"
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Posted 4 days ago
Anonymous
"Fast delivery and such great quality of the clothes."
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Posted 4 days ago
Gloria Yeboah
"They are very reliable and every time i order from there i get exactly what i requested for."
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Posted 1 week ago
Yordanka Marinova
"Beautiful and fashion and proper size! Arrive on time"
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Posted 1 week ago
Anonymous
"A lovely website to purchase clothes on, affordable, always have offers, stylish clothing and offers free returns!"
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Posted 1 week ago
Anonymous
"Am very happy with boohoo the size and fit is exactly what it said just prefect"
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Posted 1 week ago
"Great delivery time, unfortunately the dress sizes are shocking! I Ordered two size 14 which I am in all my other dresses and they Only just fit my size 10 sister. Very bad quality and fit.."
Helpful Report
Posted 1 week ago
"They returned my items 2 times,and after been silent for days they sent for me an email and they told me i will get 69kr and i paid for 471kr,no response to my emails,complete scum"
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Posted 1 week ago
Elaine Mynott
"Excellent value for the Plus Sizes. Purchased 1 jumper liked it so much purchased another. Thanks"
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Posted 2 weeks ago
Anonymous
"Good quality dress for good price and next day delivery for free"
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Posted 2 weeks ago
"Ordered PM Fri 310th March arrived by 11am Friday 31st Mar super fast and item true to size and description"
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Posted 3 weeks ago
GEORGE SAXBY
"boohoo gives a great size guide so i know what to buy that will fit me exactly like how i want, they have a range of different sizes from petite to curvy"
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Posted 3 weeks ago
Steven Gauci
"Very fast delivery"
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Posted 3 weeks ago
Boohoo is rated 2.58 based on 836 reviews