boohoo Reviews

2.62 Rating 994 Reviews
39% of reviewers recommend boohoo
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A
A: Big Online Retailers with Unhappy Customers.
B
B: Big Online Retailers with Happy Shoppers
C
C: Niche or Smaller Retailers with Unhappy Customers
D
D: Niche or Smaller Retailers with Happy Customers
Wellgosh
Wellgosh
Online Presence - 30%
Customer Satisfaction - 100%
Net Clothing
Net Clothing
Online Presence - 100%
Customer Satisfaction - 93%
Skates.co.uk
Skates.co.uk
Online Presence - 10%
Customer Satisfaction - 85%
Marks And Spencer
Marks And Spencer
Online Presence - 70%
Customer Satisfaction - 75%
Debenhams
Debenhams
Online Presence - 50%
Customer Satisfaction - 68%
Flannels
Flannels
Online Presence - 40%
Customer Satisfaction - 61%
Sports Direct
Sports Direct
Online Presence - 80%
Customer Satisfaction - 53%
John Lewis
John Lewis
Online Presence - 90%
Customer Satisfaction - 42%
boohoo
boohoo
Online Presence - 60%
Customer Satisfaction - 31%
Hotter Shoes
Hotter Shoes
Online Presence - 20%
Customer Satisfaction - 24%
Unhappy
Customer Satisfaction
Happy
Low
Online Presence
High
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Email:
customerservices@boohoo.com

Location:
49 51 Dale Street

Categories:
Clothing
Fashion
Fashion Accessories
Footwear
Womens Clothing

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"Very unprofessional customer service. The website informs you you’ll receive your purchase in 6 bysiness days or to contact them if it dosen t arrive, after 8 business days of not reveiving my dress i did contact them telling them i had only 3 days left to my event, they guaranteed me i would have it before. The day before my event or so 10 business days after my order i contacted them again to make sure i would get my package. They told me it wasn t going to arrive on time and basically i needed to figure out something else to wear. Minded them i am 7 months pregnant and its not easy to find a maternity dress, nearly impossible the day before!!! They brushed me off saying its out of their hands. I will never order from this website again"
Posted 1 day ago
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"I love boohoo but the sizes are absolutely ridiculous. I bought a size 16 tight trouser when I am a 12/14 and I couldn’t even get my leg into them. Doesn’t make us girls feel very ‘body confident’"
Posted 1 day ago
"I recently ordered two shirts and a jumper from boohoo and I am quite disappointed with the quality of the jumper it was very badly manufactured and falling apart at the seams with loose threads! One of the shirts was of better quality but the sizing is huge! Thankfully the other shirt is ok apart from loose threads around the buttons, tbh I'd have expected clothing of such poor quality to be found on much cheaper sites such as wish.com!"
Posted 1 week ago
"Paid for next day delivery used their postcode generator and they couldn’t find the address even though it was correct. They spent 2 days accusing me of putting the wrong address in then finally admitted fault. Extremely rude and unhelpful customer service. They also said they would pick the items up as I no longer wanted them they are now ignoring my messages and haven’t picked my items up a week later. I will never shop with them again."
Posted 2 weeks ago
"I ordered 2 parcels and an ultimated delivery pass for the year. I got one parcel the next day but not the other. I have contacted “Customer Services” multiple times and I have told to wait for 13 days since my ‘next day delivery’ of my other parcel. The responses I got were terrible and I have been completely ignored elsewhere."
Posted 2 weeks ago
"The customer service is so poor as is their delivery company. They need to not be using Hermes if they can’t deliver next day guaranteed"
Posted 2 weeks ago
"Purchased from the tall range... I'm 5'10 and this was no where near an outfit that would fit me in length.. I shall not use boohoo again for myself... Shame very disappointed"
Posted 2 weeks ago
"I am still waiting for 2 tops to arrive, ordered on next day delivery for a special occasion!! Hermes have delivered to my house today with other parcels and got my signature, and said that I have signed for the boohoo parcel!! I am absolutely gutted and will have to take this further!!"
Posted 2 weeks ago
"Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Tan Gee GB For companies Review of boohoo Tan Gee 1 review Star 1 Star 2 Star 3 Star 4 Star 5 30 minutes ago I am extremely upset that I had… I am extremely upset that I had returned an item and then a week later reveived an email to say thankyou your return has been received you should expect to receive your refund within 7DAYS. Now over 30 days later I have had to email boohoo (they dont have telephone lines and now I can understand why) to chase this. They are now telling me that despite them receiving this item in their warehouse I need to send the proof of posrage in order to get this refund. After numerous back and forths, they can no longer locaye the parcel so I have to prove this was sent. Makes no sense!!! They had confirned receipt so therefore if you have lost this from the point of receipt this is no longer my problem. This was over 30 days ago and I threw the recipt away shortly after they had confirmed they had received the item back!!!! So I have now lost £40!!!!!!!!!"
Posted 2 weeks ago
"Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Tan Gee GB For companies Review of boohoo Tan Gee 1 review Star 1 Star 2 Star 3 Star 4 Star 5 30 minutes ago I am extremely upset that I had… I am extremely upset that I had returned an item and then a week later reveived an email to say thankyou your return has been received you should expect to receive your refund within 7DAYS. Now over 30 days later I have had to email boohoo (they dont have telephone lines and now I can understand why) to chase this. They are now telling me that despite them receiving this item in their warehouse I need to send the proof of posrage in order to get this refund. After numerous back and forths, they can no longer locaye the parcel so I have to prove this was sent. Makes no sense!!! They had confirned receipt so therefore if you have lost this from the point of receipt this is no longer my problem. This was over 30 days ago and I threw the recipt away shortly after they had confirmed they had received the item back!!!! So I have now lost £40!!!!!!!!! I can also now see that many other customers are having this same issue. If an item gets lost once you have received this how does the customer then become liable. Very baffling!!! I will never ever ever order from boohoo again and I will be getting my refund."
Posted 2 weeks ago
"I returned goods and received an email confirming boohoo had received them and which items they were and that I’d receive a refund in 7days. Over two weeks later no refund so I send them a copy of their email and query it. I can’t call them as there’s no phone number to call customer services (alarm bells). They say I need to provide a list of what I returned and proof I sent it back even though they’ve confirmed they had already received my parcel and what was in it. Several emails later and they won’t even sort it out unless I find the receipt, the tracking number isn’t good enough and their own email saying they’ve received it isn’t good enough??? Very blunt, unhelpful, and downright antagonistic staff. Operating outside of their own terms and conditions and withholding money unlawfully. I will never buy from this bunch of con artists again. If you do I recommend you use PayPal incase you also get conned."
Posted 2 weeks ago
"Total scam I returned goods and received an email confirming boohoo had received them and which items they were and that I’d receive a refund in 7days. Over two weeks later no refund so I send them a copy of their email and query it. I can’t call them as there’s no phone number to call customer services (alarm bells). They say I need to provide a list of what I returned and proof I sent it back even though they’ve confirmed they had already received my parcel and what was in it. Several emails later and they won’t even sort it out unless I find the receipt, the tracking number isn’t good enough and their own email saying they’ve received it isn’t good enough??? Very blunt, unhelpful, and downright antagonistic staff. Operating outside of their own terms and conditions and withholding money unlawfully. I will never buy from this bunch of con artists again. If you do I recommend you use PayPal incase you also get conned."
Posted 2 weeks ago
"New customer, everything goes bad after payment. Never Again."
Posted 1 month ago
"I ordered a jacket and paid for next day delivery, it didn't arrive when i looked on tracking it said contact retailer. I contacted boohoo through there website chat, to be told there was a problem and they needed to contact Hermes, which takes 24-48 hours! I asked for a refund and they said they couldn't until they had spoken to Hermes, what a joke. The clothes are cheap but so is the service, my advice is shop elsewhere!"
Posted 1 month ago
"cheap and nasty materials used..and lie about free delivery and returns!"
Posted 1 month ago
"Great quality clothing and delivery is so fast! Love it :)"
Posted 1 month ago
"Awful service. Delivery is never on time. Always receiving the “your order is delayed” email. Wouldn’t buy from them again."
Posted 1 month ago
"The customer services is the worst!!!!!!!! I was sent the wrong size on a previous order. Months ago. I just kepted it and reordered. Mistakes happen. Plus I don’t have time to go to the post office to send something back. 😒 The new item came and I was satisfied. So I placed a new order about a week ago. This time with three items. Before I placed the order I tripled checked that everything was correct and The size was in US size.After I placed my order I received the order confirmation. I checked to make sure the sizes were correct on there as well. 🙄🙄🙄and when my order arrived. My jacket and shoes came in the correct size. But my dress didn’t!!!!! My receipt and order confirmation both say US size 10 so I’m trying to figure out how I get a US size 14 dress!! No one has replied to emails. The customer services number is just a vm. I will never order from this company again. It’s ridiculously. No one has time or money to be wasting. Because ppl can’t take the time to package right. If I could leave 0 stars I would!!!!"
Posted 1 month ago
"Rude & unhelpful customer service"
Posted 1 month ago
"Great site, good return policy good quality clothes"
Posted 1 month ago
boohoo is rated 2.62 based on 994 reviews

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