“Warren is a great instructor, patient.
Will be in touch when my son is ready for driving lessons.
First class instructor, can't recommend highly enough.”
“1. I call to book lessons, they ask my availability, I tell them Mon-Thu after 4pm or weekends
2. Take money
3. Instructor isn't available in that time period, says he can only do Thu 3pm
4. I tell him I am working and can't really do 3pm, I'd have to speak with work to see if I can get the time off.
5. Instructor offers Mon 3pm
6. I again tell him that I'd have to speak with work and that I work Mon-Fri 8-4.
7. Instructor tells me to ask my work
8. I say ok, I'll ask for Thursday and that I'd let him know on Monday morning (It was Friday night)
9. I get the ok from work and let him know 9am Monday morning.
10. He misses my message, books my slot with someone else
11. I work extra hours to make up the time for Thursday
12. He messages me asking if I've talked to my company yet
13. I reminded him that I already messaged him. He told me he missed the message and has already booked Thursday slot.
14. I suck it up, work extra next week again to cover Thursday 3pm again.
15. Thursday, 30 minutes before my lesson, he cancels citing car break down
16. I message him back asking if he knows when my next lesson will be / if the car will be fixed.
17. Wait 2 hours with no response, call Bill Plant and asked to be moved to a different instructor, they say yes.
18. Instructor phones me complaining that I've cancelled on him because his car broke down through no fault of his own
19. One week later I still haven't heard from my new instructor, call Bill Plant, they are waiting for my old instructor to refund before they even book me in with new instructor
20. Give up, ask for a refund.
3 stars because at least they didn't quibble on the refund.”
“I contacted the company for an instructor and by an hour time an instructor contacted. He was Peter for Basingstoke area. I passed my test. Grateful to God and to Peter Blythe who God used to teach me.
Peter is great instructor, patient and helpful. Thank you Peter and all the best in your endeavor”
“I have been taking my driving lessons for a good while now and find it necessary to leave a review at this point.
My instructor, Samuel Maitland, has transformed me from a nervous wreck into a modestly confident driver within this period of time.
After my first 'round' of lessons (and tests!) as a teenager, I found it difficult to believe that I'd ever regain the courage to begin learning to drive again as a mature student.
The early lessons I had with Sam were focused on building my confidence, reintroducing me to a car and developing trust.
Sam is patient and flexible, a delightful teacher who has always quickly identified my needs and learning processes.
His technique is methodical and focused, never failing to deliver an outstanding lesson which I believe has got me where I am today.
At around the halfway point in my lessons, it transpired that I had additional needs as a student.
Sam took the time to listen to my struggles on one particularly difficult day; by the next lesson, he'd developed a strategy that not only helped me escape a negative thinking pattern, but boosted my confidence to the next level.
I highly recommend this wonderful instructor to all and would award 6 stars if possible!”
“Just want to give a big shout out to my daughters driving instructor Ansar Ahmad.. (Oldham Area )Always went above and beyond, Absolutely fantastic and a absolute credit to the Bill Plant team.. Very supportive, always on time and built her confidence to passing her driving test and now being very confident behind the wheel.. definitely 10/10”
“Only the instructor in the car, and he decided to cut us off while being completely oblivious. We were not in his blind spot either. Then afterwards completely ignored us”
“I would stay away from this company especially if you are to become a driving instructor and if you have customers queries, they don't want to know. Read the T&Cs first before if you are still willing to go ahead. They gave me bogus info on my rights especially on cancellation and took my payment and said they will forward me the T&Cs afterwards. Now they won't attend to my emails and phonecalls. Very unprofessional and my case is still ongoing.”
“A biiiiig thank you to Billplant and the best instructor in Bradford....Mr Fiaz.
He did his best for me throughout and am glad to say that I PASSED THE VERY FIRST TIME......with one minor faulty.
Mr Fiaz has been a wonderful instructor to me .......he was so patient with me,took me through all the lessons and here is the result......first time....a pass with one minor.
Billplant is the best driving school,Thank you very much Mr Fiaz.......IAM a testimony of the great work he is doing....
.........be blessed Mr Fiaz............”
“Nearly got run off a roundabout by female driving instructor by Carshalton boys , I had clear right of way and she gave me a mouth full . If that’s the standard keep well clear”
“Research before choosing a driving school please so annoying
I got my daughter a gift voucher for her 18th Birthday last August, I did it on line thinking it would be easier Bill Plant had an instructor in the next road to me so I thought that would be perfect, I rang up a leased once a month the check the availability I ask them what would happen when the gift voucher ran out 🤔 I was told that it would be our fault so we would have to issue an extension February came (which was 6 months) I rang up and they would only issue me with another month, I was told my the lady I spoke to Elizabeth that she was going to send a shout out to all the instructors in the Old Swan Liverpool area, I was far from happy because they were quick enough to take my money when they could’ve told me there was no availability before I waited 7 months still no joy luckily to cut a long story short I did get my refund however this was an 18th Birthday present, I still have to start again from scratch”
“My partner has been having lessons with Bill Plant for over a year. He was due to have his test at the end of January 2024, but 3 days before was informed by his instructor (after he did not reply to texts for over a week) that he had been sacked by the company due to having a mental breakdown after the sudden loss of his Brother, resulting in my partner being unable to reschedule his test as the deadline had just passed. Bill Plant was also unable to find him another instructor which he had to chase for himself and was not informed at any point by the instructor or company of this to prevent this until it was too late. After numerous phone calls and emails to the customer service (with hour long waits and promised call backs that never happened, excuse was they have too many complaints to deal with) he has now been told they refuse to refund him the cost of his test even though he missed it due to no fault of his own only theirs and after spending hundreds of pounds learning in a car he will not drive again. My partner has also now been left with no driving instructor and months wait before he can redo his test. Disgusting customer service, clearly treat their customers just as bad as their instructors and just want your money. A decent company would just refund what was owed, accept fault and profusely apologise for the inconvenience caused but none of this has been received. Driving school of the year - voted by who?”
“Utter waste of time. There instructor's never responded to my daughters messages to book lessons even though she had paid in advance. Complained to there main head office about the instructor covering PL13 2JP area. was told someone would follow this up??? no response.”
“Where can can I start. My 2 sons were taking lessons with Bill Plant driving school, We didn't realise it was a franchise but it is. The guy who started to teach my lads let us down constantly. Ringing 30mins before lessons to re arrange and then letting us down completely and not making it at all, The worst incident was when we booked our youngest sons test and agreed the time with the instructor, only to be told by him just before the driving exam that he had decided to go on holiday so we couldn't use the car for the exam!
Another occasion he was on the way to pick my lad up for a lesson and then text him to say he was sick. Then a few days later it transpired he had gone to watch the match. Finally we re booked the exam and also booked a second test for my other son. The instructor then informed us that something had gone on with his licence has been suspended and he was not able or willing to do any more lessons !
We contacted Bill Plant directly and asked if they could sort out a car for my lads tests as they were used to the cars Bill Plant teach in. They told us there was nothing they could do. This was after paid them a good couple of thousand pound in lesson fees.
Absolutely disgraceful company with no regard for pupils whatsoever. All they are after is the money off you”
“Dave, operating in the Rotherham area just told me I can’t use his car a week before my test and when i said I could delay it a bit, this wasn’t good enough and told me to find a new driving instructor.”
“I booked 10 lessons for my daughter, no one contacted her within 48 hours, she went on line afterwards and was told someone will contact within 24 hours, no one called, we called and where told another person will contact us in 48 hours, no thanks, they refunded my entirely”
“Thieves thieves thieves don’t use billplants they are thieves they scammed me of £74.99. DO NOT USE BILLPLANT THEY ARE THIEVES I PAID ON THE 18th of FEBRUARY TILL NOW I CANT GET MY MONEY BACK”
“inflexible, works weekdays only, he cancels lessons and then is funny when you have to cancel, despite he is still being paid for doing nothing, not happy and would not recommend at all”
“DO NOT USE THIS COMPANY!!
Absolute worst company for driving lessons
Instructor Greg is the worst he turns up late or doesn't turn up at all after you sit there waiting! No message no phone call.
Quick to take your money tho off course.
Carried on having lessons because I just wanted to pass and didn't want any messing and now I get no reply from the Absolute eye sore Instructor, company is soul draining.
Also barely learn anything it's a joke surprised this company is still going.”
