“Wrong parts came in order, paid for 2 day express shipping, now coming 4 days later than expected. A reimbursement for shipping cost would have been nice. Also a couple more issues with website as skirt measurements for position #1 and #5 are inaccurate. Video on "hp carb" is a joke. Cables are not to be kinked and gaskets definitely don't get super glued. The supplied noodle causes the cable length problem, put NT carb throttle cable inlet on hp carb and that's all. I am big on trust and am not impressed by misleading webpage advertisements and incorrect instructional videos.”
“I love the instant customer service and how helpful the customer service agents are Any issues that I've had I've been taking care of in a timely manner With polite friendly service I would definitely recommend any product black berry has to sell My products have always arrived on time and shipped in a timely manner as well The bike and motor kit that I received Was hands down 100% grade A machinery THANKS BIKEBERRY”
“I've been corresponding with Earl in regards to a quite extensive shopping list I have... But the majority of items are on back order.... In trying to complete my build I time for summer and could go elsewhere for the parts , but choose to wait and purchase from Bike Berry based off there Customer Service alone it is far beyond any other competitor out there .... I'd rather spend my money with a company that I know if i have any issues with my build , parts or questions alone I don't have to worry they will be there to assist me ok the way through and resolve all matters ...Thank you Earl for your patience, cooperation and help and your prompt response in getting back to me each and everytime.... Earl you have made me a customer for life and will purchase all my items from bike berry regardless of competitors ...
Thank You
Aaron Trujillo”
“They always meet my needs with any help after purchasing customer service is bar none. And Freddie is as good as they get he is a keeper for sure thank you freddie!”
“Lea took care of me so nicely. She listened and heard everything. She didn’t rush me or anything. She knew her product and checked shipping costs for us as well as indicating arrival dates. We bought a special banana seat bike for our grandson.”
“I had damaged my piston and head while riding, I talked to a customer service person (Freddie) and they sent me a replacement for free, it is greatly appreciated, thank you very much bikeberry!”
“earl was very responsive and helpful with my questions and concerns... even though i left him hanging to run to a quick meeting he was there to answer when i got back. nice to know you have a real person in chat
thank you !”
“I was at first disappointed but after I emailed bikeberry support I got an email from Freddie and Freddie was very helpful an responsive which is why I’m giving a 5 star review”
“Thank you, Freddie for being so amazing at helping me with my new motor I bought. Freddie is very professional. He responded in a very timely manner. He tried to help me fix Motor at home. Bike berry is a big part of our family. We buy parts motors from them all the time we’ve never had any problems with their motors. I recommend buying their motors. It’s a lot of fun putting these motors on your cruisers and riding around town. It’s a great way to teach your kids how to build a motor. Thanks again, Freddy for being amazing. Your customer service was on point. Beronica”
“Frankie was very helpful and a swift response that answered my questions. My first time ordering from Bikeberry. I’ve heard good things about the quality of their products. I’m looking forward to getting my preorder 26” mag wheels when they’re in. Once mounted I’ll include pics and a video of the outcome. Thanks for your help and quick response time. 👍”
“Initially I was having issues with the parts not being fully there in my order but I just talked to Freddie on live chat and he immediately sent out an order for the missing parts. Two thumbs way up. Everyone has issues. These guys took care of theirs and in doing so have my vote. Can't wait to get it on the road.”
