B&H Photo Reviews

Name: B&H Photo
Rating: 4.66

4.7 Rating 1,415 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,415 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love to be able to send gifts to my son”

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Posted 1 day ago

“Great prices, quick shipping. Good selection. Useful product information”

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Posted 2 days ago

“Easy to order and when using paypal even better!”

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Posted 3 days ago

“VERY GOOD DEALS ON B$H...THANKS”

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Posted 6 days ago

“They are an ethical company with a very customer centric approach. On the most part, returns and refunds are done correctly. But, be careful with returns. B+H rates everything and if you return too much irrespective of the reason, they can deny you the opportunity to buy from them.”

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Posted 6 days ago

Hello. We regret any inconvenience and confusion. We feel our return policy is fair and very transparent. The return policy is there to give our customers peace of mind when purchasing from B&H. Unfortunately, there may be times when someone may abuse the return policy and B&H will have to take necessary action towards those individuals. We appreciate your understanding. ~Geoffrey Ngai / B&H Photo-Video

Posted 6 days ago

“On two separate occasions within the course of 2 weeks, I was fortunate enough to successfully order a highly sought after gaming monitor for a birthday present. Both times, my order was unceremoniously cancelled. After I ordered the second one, I even sent them an email and asked them to contact me if they had concerns with my order (Order #1105242022) as the first cancellation was "marked as fraud by our verification team". Even with my direct contact information and assurance that I was a real person, they cancelled my second order also. I sent their customer service people a note about the first cancellation and got no response. I didn't even bother the second time. I see they have incredible reviews here, maybe they're paying for them because my experience couldn't have been worse. I got two order confirmations - one was cancelled after 40 minutes, the second (Order #1105304667) was cancelled 9 days later as they were closed for Passover. I'll stick to newegg and Amazon for this purchase going forward and have removed B&H from my searches. Unbelievable.”

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Posted 1 week ago

Hello. We regret any inconvenience and confusion. Your orders may have raised concerns and required verification. If you were not able to adequately provide the necessary information to our Verification Department, the orders would be canceled. We appreciate your understanding. ~Geoffrey Ngai / B&H Photo-Video

Posted 6 days ago

“Very easy to navigate website and checkout!”

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Posted 1 week ago

“All items in stock. Reasonable delivery time”

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Posted 1 week ago

“Always efficient”

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Posted 1 week ago

“Y'all got what I want and buying it is such an easy and friendly process.”

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Posted 1 week ago

“Always easy to order!!”

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Posted 2 weeks ago

“easy ordering”

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Posted 2 weeks ago

“Best product options, prices and service.”

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Posted 2 weeks ago

“Le choix chez B&H est incomparable, y compris les trésors du département du matériel usagé. Le processus de commande est fluide, rapide et simple, y compris du Canada. Mes commandes précédentes sont toujours arrivées dans les délais. The B&H choice is incomparable, including treasures from the used equipment department. The ordering process is smooth, fast and simple, including from Canada. My previous orders have always arrived on time.”

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Posted 3 weeks ago

“I found B&H years ago by chance & never went anyplace else after that. Great service, good phone contact for the one problem I had, which was really with a manufacturer but B&H helped with it.”

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Posted 3 weeks ago

“Best photo store, by far. I've been a satisfied customer for more than 40 years. Great selection and prices. Quick delivery. Customer service, when needed, was always pleasant and handled the one or two returns I've made without hassle. Above all, they are an ethical business that you can trust. Today I ordered a spike for my not-so-popular branded monopod; it was in stock. How about that. I shouldn't be surprised.”

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Posted 4 weeks ago

“I have been a longtime customer of B & H. My husband and I are both photographers and we have bought in the thousands of dollars of equipment from them. Eager to sell to you, but very reluctant to take returns. Always it will work out in their favor not in yours. For the eclipse, they bundled free glasses with lens filters. When we tried to return the filters which were gifts for other people, they charged us a 1/3 of the original price as a fee simply because we wanted to return them. I’m tired of businesses who are only concerned about taking your money not about providing customer service.”

Helpful Report

Posted 4 weeks ago

Hello. Thank you for your order. We regret your dissatisfaction. I would like to look into this for you. Please reach out to me at gngai@bhphoto.com and provide your order B&H order# and reference to this review. ~Geoffrey Ngai / B&H Photo-Video

Posted 4 weeks ago

“very fast delivery”

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Posted 1 month ago

“Easy to make and complete order. Thank you.”

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Posted 1 month ago

“I and my family have used B&H Photo for many years. We have always been delighted with the products and delivery they have provided. Thy are a trusted supplier for us.”

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Posted 1 month ago

B&H Photo is rated 4.7 based on 1,415 reviews