“Best Buy delivery and installation in the twin cities is a fiasco .
Please, if you have a choice go to Warner stallion for better service
Best Buy delivery and service in the twin cities is a Mickey Mouse Company.”
“Places an order for pick up, told it would be ready next day. It wasn't and noone could say why, just it was "processing." Customer service could not help at all. It was a sale item(75 in TV and it said 2 in stock. I'm assuming they ran out and didn't fix their site. Forget talking to a person in charge. Canceled my order & went to Samsung direct. Unprofessional service. I never complain but when I can't get a simple answer of why? Forget it”
“My nightmare with Best Buy was with scheduling and the warehouse. I bought 3 TVs on Mar 23 2024 and twice no one showed up to deliver them. I canceled the order, bought & picked up TVs myself & had someone else install. Talking to Corporate was a waste of time”
“I just wanted to say I so appreciate Devlon's help at your Bastrop location. He was very helpful and gave me some good reccomendations for the item I was looking for that was not at your store. It is so hard and unfortunately uncommon to find helpful people working customer service these days that I just want to recognize those who actually are helpful and kind! Thank you so much!”
“Best Buy used to be a customer friendly place to go. Now all they care about is taking your money, buy there stupid membership and apply for a credit card. Spend 800 over a few months and they can't even give a lousy reward.
Once again, another company that is all about the profit margin, expensive memberships people do not need or want, and no consideration for the customer.
Go someplace else. Even Walmart is better without the rewards and sneaky change of product selling.”
“I have called, but none of their customer service numbers answer. You get the dreaded automated person. When are companies going to realize that this feature does NOT work. I have called to inquiry about purchasing a TV 7 times and no one has answered the phone at the local store and if you've been in the stores lately; there is no one in there so they should be able to answer the phone. The Credit Card company is just as bad .... Why can't you talk to human beings anymore?”
“So now, no employees answer the telephone. They outsource to Mexico and India! I called trying to get information on a computer tablet that I wanted to purchase. The guy who took the call was taking forever, and come to find out he was looking online! OMG! These GREEDY CORPORATIONS! IT IS ALL ABOUT MAKING MORE MILLIONS AND TO HELL WITH THE PEOPLE! THESE LAST GENERATIONS WILL REGRET NOT PROTESTING ALL THESE ACTIONS! I WILL NO LONGER PURCHASE FROM THIS STORE, EVER!”
“I ordered online, but my shipment got lost in the warehouse and was returned to the center. Now, I have to wait an additional five days, on top of the three days I've already waited. This experience has been truly disappointing for Best Buy, and I'm never ordering from them again.”
“I’m not surprised with a 1.4 star. Tho I think it should be much lower. Their customer service is terrible, and you’re paying for something that will never be delivered to you.”
“I hope nobody has an issue with their Citibank Best Buy card… I understand that Citibank and Best Buy are separate entities… however, they work together to we. I received a fraud alert and spoke with some that I couldn’t understand well.. I asked a question twice and was told to have a nice day without my question being answered, the next morning, I receive another call and can barely understand the individual, I again ask the same question a few times and then I. Literally get hung up on… I go to Best Buy. The employee spoke with was helpful, however he called his manager and the manager tried ti dismiss me right away telling me that they’re two separate companies… I told him I understand but unfortunately Best Buy works with Citibank so this is a Best Buy problem as well… and I asked my question again that I asked on the phone.. the manager resorted to his programmed answer of Citibank and Best Buy are two different companies… his employee though gave me a card to their customer support and also looked up my information to let me know that even though my card was cancelled, he could still help me out if I wanted to get something that day…. He should be the manager, not the actual manager.
I received another call from Best Buy when I got home, the third one in 12 hours. I could understand this person well. However she was very dismissive and told me to have a good day before I even got to speak. I yelled a bit to make sure she didn’t hang up.. told her my issue.. she gave an unhelpful answer in a rude and annoyed tone and hung up as well.
I speak very respectfully and try to avoid these unfortunate conversations but it seems that Best Buy and Citibank handle their customers the same way for the most part”
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“I purchased a Samsung Chromebook in March 2023. I asked the salesman how long the Samsung warranty is and he told me 90 days (which was false because Samsung told me my Chromebook has a one year warranty). I asked him about the Geek Squad Protection Plan and he told me it cost $84.00 for a three year plan.
In March 2024 the casing on my Chromebook broke at the hinge from normal wear and tear. i took it to the Geek Squad and they sent it out for repair. A few days later I get an on-line notice that my three year Geek Squad Protection Plan has been cancelled because my benefit has been used up by the repair!
When I picked up my Chromebook and told the Geek Squad employee about my cancelled protection plan, so she said it was in error and I should get one repair a year for three years and gave me a phone number to call to reinstate my plan.
The phone rep told me my protection plan has been cancelled due to the repair!
Now two employees are giving me different versions of the plan!
Did the Best Buy salesman lie to me when he said the Samsaung warranty is only 90 days so I would buy the Geek Squad Protection Plan?
Why didn't the salesman tell me I'm buying a three year protection plan that would be cancelled at the first repair?
Why didn't the Geek Squad tell me to ask Samsung if they would repair it since it broke before the one year warranty so I would still have my Geek Squad Protection Plan?
Does any employee at Best Buy know what they are doing? Telling customers different versions of the protection plan and wrong information about manufacturers warranties tell me they need more training.”
“I will never again do business with Best Buy. What a flipping debacle trying to purchase something online. I made a mistake and purchased the wrong size TV. I realized my mistake called immediately to switch to a smaller version. Of course that delayed delivery another day. The day before delivery I opened up the Best Buy app and saw that my purchase was canceled. Apparently there was an issue with Apple Pay. I received no notification no option to provide an additional method of payment. I spent another hour on the phone trying to understand what the problem was. Upon their explanation, they re-ordered the same TV but again delivery would be delayed yet another day. At this point I would've been without a TV for nearly a week. No one made an effort to assist or escalate the delivery. After 2 1/2 hours on the phone, someone at the corporate office finally was able to have my TV delivered and set up for me the same day. How is it that after 2 1/2 hours and multiple phone calls when no one else offered to help did I find one person at Best Buy who understood the dilemma and helped me immediately. Apparently, they have an army of agents who are trained to be all sweetness and light not willing to help find a solution.
They need to take two phrases out of their vocabulary, "I understand" and "unfortunately".
Anyone in the customer service industry understands not to tell a customer that they understand because they obviously do not. 'Unfortunately' should be stricken from the vocabulary altogether.
Now I see that they owe me for three yes three charges on my bank card for the same TV which they have not refunded me to this day. How long will this take I wonder?
This was definitely a lesson in patience and fortitude.
Get rid of your goddamn scripts when you're dealing with customers and show a little empathy.”
“BEEN TRYING TO HET MY REFRIDGERATOR FIXED, cALLED GEEK SQUARD NO HELP CALLED CUSTOMER SERVICE ONLY TO GET HUNG UP ON 6 TIMES.THEN I GET TOLD THEY WOULD BE OUT BETWEEN 830 AND 1230 SO I GET A CALL AT 1215 TELLING ME HE WONT BE OUT HE WAS SICK!!!!!! THERE IS ALOT MORE FINALLY GOT SOMEONE OUT THERE TO LOOK AT IT, TOLD ME IT NEEDS A COMPRESSER BUT GET THIS......THEY HAVE NO ONE THAT KNOWS HOW TO INSTALL IT!!!!!! THIS COMPANY REALLY SUCKS I WILL NEVER NEVER BUY ANYTHING THERE AGAIN ALSO TOLD MY FAMILY AND FRIENDS ALSO”
“Best Buy is engaged in a bait and switch lawsuit just fyi. I found this out after I tried to get them to honor their own sales price on their own add but they refused. Virtual chat representative refused to give their id # just said that they did not have to give that information upon request. Called and talked to someone that refused to let me talk to a supervisor instead she just hung up on after saying that the stores do not take phone calls anymore. Called back finally talked to someone that was a supervisor and again she denied to honor their own sales ad! Just buy from amazon they actually will make things right to keep your business unlike best buy!!!!”
“This is the absolutely worst place to buy an Appliance. Delivery takes 2 weeks or more. I do not have a functioning fridge and so maybe the product was cheaper than other places, but the restaurant bills will now have gone way beyond the price saving. Shame on you, best buy, for leaving a person completely stranded knowing full well that I do not currently have a functioning fridge”
“I wanted to purchase Bose Headphone and asked if Best Buy would match Costco price. The said they wouldn't because Costco had a different item number even though it is the exact same set of headphones. I have run into this before that different retail chains number the same thing differently. I went back to Costco and saved $30.00 buy buying the set there.”
