“I ordered a baby sleeping bag and it arrived in a few days which was great. I didn't receive any email confirmation but that was quickly resolved after I made contact abd dealt with in a friendly and polite manner. I would happily purchase from them again.”
“Thank you so much for a great service. The transaction was smooth, all queries answered quickly and delivery was prompt. Waiting on baby to arrive to use the mattresses but the quality feels amazing and I'm delighted we purchased from you.”
“My order was put through on Jan 7th, it's the 2nd of Feb & still waiting, I dont mind waiting but I've had little to no correspondance other than when I made contact myself with the company.”
Posted 2 months ago
Hi Siobhan, sorry for the delay on your order. We've seen huge backlogs at Customs since Brexit of stock coming in and getting information to share has been challenging to say the least! Once we have stock delivery is next day and we always do our best to give great customer service (we're only a family run/home business so that's our edge usually although I accept not in this instance). Apologies again for the delays. Donna.
“I purchased the snuzpod from bedtimebaby.ie last year and was delighted with their prices and delivery so I decided to return to purchase the snuzkot & accessories from them. I purchased the snuzkot mattress. I received an email and text from David looking to confirm the mattress size I was looking for, before the order was fulfilled. Thank goodness he did, as I had selected the wrong size. He saved me having to make a return. Excellent service, price & delivery.
“I received the mattress protector quickly however the box came ripped open and the mattress protector was dirty.”
Posted 6 months ago
Hi Karilyn, sorry to hear that - it sounds like the package was damaged in transit. Please email me with your order number and I'll arrange for a replacement to be sent out ASAP. Thanks, David. (firstname.lastname@example.org)