“Fast delivery and quality product, however website with tracking and estimated delivery times could use some work. No estimated delivery time was listed on website, even after placing order, and the tracking page never changed (although I did find that clicking the Dpd tracking number gave tracking info but this wasn’t clear).”
“Great quality products, quick delivery and excellent customer service. Matthew and Pamela are extremely helpful. I purchased a Snuzpouch grobag 6-18 months and couldn't be happier! I'm sure we will be buying other items in the future. Highly recommended.”
“This is an excellent business to deal with. I wanted to order a particular mattress that was not on their website so I contacted this company. The owner replied promptly and managed to get the mattress I wanted in so I could purchase it. I was very impressed with this company and I would not hesitate to recommend to others. Also delivery was free once you spent a certain amount of money. They deserve to be supported for their great customer service.”
“I ordered a baby sleeping bag and it arrived in a few days which was great. I didn't receive any email confirmation but that was quickly resolved after I made contact abd dealt with in a friendly and polite manner. I would happily purchase from them again.”
“Thank you so much for a great service. The transaction was smooth, all queries answered quickly and delivery was prompt. Waiting on baby to arrive to use the mattresses but the quality feels amazing and I'm delighted we purchased from you.”
Hi Siobhan, sorry for the delay on your order. We've seen huge backlogs at Customs since Brexit of stock coming in and getting information to share has been challenging to say the least! Once we have stock delivery is next day and we always do our best to give great customer service (we're only a family run/home business so that's our edge usually although I accept not in this instance). Apologies again for the delays. Donna.