This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
Beaverbrooks the Jewellers
"I had a fault three times with my engagement ring,Charlotte at customer service dealt with me every time,so lovely,considerate,professional,went beyond to really help me try and fix it,excellent at her job.thankyou Charlotte."
"Save your money to spend with a company who value customers. Service stops as soon as the sale is done and the money is taken, if you have a problem after that don’t expect them to help whatsoever made a purchase online as a gift 4 days after that (the day before it was due to arrive) at 3pm receive an email to say the item is out of stock. They had already taken the money from my bank and this was due to be a gift. Spent the next 2 days calling and leaving voicemails which were never returned eventually emailed them and got a response will never ever use this company again"
"I placed an order for two items, which were for a present, and to be worn together. Imagine the disappointment when on acceptance of delivery only one item arrived. On the dispatch note I was informed the missing item would follow in 3-5 days.
As this was a present, the dilemma was do I give the gift and let them know there is more to follow as half missing or wait for 2nd delivery ! !
However, Two further days on I receive an email advising that the item in question is discontinued and no longer available ! Please select alternative or gain s refund!
All within the space of one week!
I could have sourced alternative products , if I’d known at point of ordering that it was no longer available,
Very disappointing from what I thought was a reputable, quality, professional company."
"Outstanding service. Staff were friendly, genuine, attentive without being overbearing, and understood my needs exactly. They found me the perfect item, within my budget."
"Bought Marc Jacobs watch in the sale. Great quality and great price!"
"Helped me to choose the correct piece of jewellery and were very accommodating. The staff were very helpful and great customer service from beginning to end."
"Having the item that I desperately wanted in stock - fast delivery"
"Great personal service. High quality product but not ridiculous prices like some."