“well if i had read some of these reviews they may have put me off but i didnt, so i ordered a Tag watch Saturday evening, took 5 minutes to do the finance and Monday the watch arrived as described. Great watch, great communication from Beaverbrooks and also the courier company. I very rarely leave reviews but was so impressed with the overall service i thought i should. Excellent”
“I went to Maidstone Beaverbrooks today to collect a ring that was ordered in for me ... due to Canterbury store being closed down !
I must say the staff are excellent in there ,especially Lauren .... her professionalism and service is spot on , she makes you feel
Special , and recognised me from my visit before , they don’t rush you or pressurise you to buy .... extremely impressed, can’t say I ever felt like that from the Canterbury branch x”
“i took an insurance policy with a bracelet i bought for my daughter i took it back to the store after it was damaged to be told the insurance policy i had belonged to another bracelet which it never so i am stuck with a broken bracelet even though i took insurance and i was made to feel like i was lying about it not to impressed”
“Never needed to write a bad review in my life but the day has come. This company is an absolute shambles and have no value for their customer. Neither me or my Mrs have ever had to deal with such a rude and unhelpful set of staff. Michelle, Sofie, Candy, Hannah, just a few names of people you do not want to be dealing with. These people made my time at beaverbrooks hell. Cant deal with basic requests, do not let the customer speak, continuously talking over you, their word over yours, zero negotiations ( the likes of Goldsmiths, TH Baker, Earnest Jones all willing to help but Beaverbrooks)
Avoid at any cost”
“Would give no stars if possible. Appalling 'after-care' at the White Rose branch-to the point of non-existent. My fiancé purchased an engagement ring at a rather substantial amount of money- Beaverbrooks were all too happy to take his hard earned money yet told a number of lies in order to get that sale. It has made what should be a happy occasion turn into a number of months of hassle which has still not been resolved.
The ring was purchased and my fiancé was informed that ring re-sizing would 'not be an issue at all' but would 'also be free'. My fiancé chose the ring specifically because of this and that fact that it would always remain the ring he chose- not one that was swapped for a different size if it didn't fit.
The ring was to big but as he was told it would be rezied free I wore it for a couple of weeks until I could travel into a store, and I went into the White Rose store with all the certificates, receipts and documents in order for it to be re-sized. I was then informed that:
a) they were not sure it could ever be re-sized due to the style of the band,
b) it would have to be sent of the manufacturers which according to their system when they checked would take at least 8 months,
c) the re-sizing was NOT free but they couldn't quote as it had to be the manufacturer who gave the quote.
A complaint was put into Beaverbrooks- the manager failed to get back to us which left us chasing for a month for updates- to eventually be told that he had left and he had not actually logged the complaint as he should- another example of incompetency of the behalf of staff. We then went through the rigmarole again explaining everything to Beaverbrooks UK who are stating that they 'cannot do anything'.
Please do not purchase anything from this incompetent company who are dishonest in order to obtain sales. I wish he had used an independent who put customers above profit and were honest. Needless to say I shall not be having a matching wedding ring from this despicable company- they're no better than common criminals who take advantage of those trying to make important decisions.”
“I went to Leeds White Rose today and bought a silver ring, served by Abigail and Anna, they treat me the same as someone who was buying a £10,000 diamond ring. Absolutely lovely girls, and a delight to deal with. Would highly recommend Beaverbrooks, I was highly delighted with my ring and also with the lovely girls service.”
“I can't believe what appalling customer service this company has, a watch purchase in January 2018 is still with the store being "fixed' and us as the customer made to feel like it's our fault that they sold us a faulty watch. Read the reviews of others on trustpilot to get the real reviews on this company.”
“Don't take your jewelry to this place for valuation. Seriously undervalued my girlfriend's ring. have the cheek to be selling almost the same ring for £850 more. Either there ripping ppl off or they don't have a clue about valuing second hand jewellery”
“If there was an option for a minus I would be giving them a negative score.
I left my engagement ring with the Hull store on 20th October. All I wanted was a quote on a resize.
I was informed the manufacturer was the only one who could provide this. I left my ring with them. What I was never informed if was my ring would go to head office and head office would be sending it abroad.
Head office also sent it off with a note for a reset as an adjustment was not possible. Something the store told me ONLY the manufacturer could determine.
My ring went 'missing' in transit and customer service was beyond poor. To the point where I contacted the CEO, who fobbed me back off to customer service. I even wrote to all the directors where I finally received a poorly written 1 page letter with barely even an apology; but defending Beaverbrooks on this matter.
Having to wait weeks for a new ring and pathetic offers of compensation does not leave a customer feeling very happy.
My own engagement ring is lost forever, I now have a replacement I do not want and was told I was out of refund policy!! Shocking doesn't even come close to the service received. Beaverbrooks finally said I can have a refund on the ring and what works out as around 27% compensation for the hassle. After months of customer service hell this is simply not good enough.
But by law a replcamanet is all they need to do.....clearly this company do the minimum and are happy to lose a customer and one of the most sentimental pieces of jewellery they will ever have!
“I had a fault three times with my engagement ring,Charlotte at customer service dealt with me every time,so lovely,considerate,professional,went beyond to really help me try and fix it,excellent at her job.thankyou Charlotte.”
“Save your money to spend with a company who value customers. Service stops as soon as the sale is done and the money is taken, if you have a problem after that don’t expect them to help whatsoever made a purchase online as a gift 4 days after that (the day before it was due to arrive) at 3pm receive an email to say the item is out of stock. They had already taken the money from my bank and this was due to be a gift. Spent the next 2 days calling and leaving voicemails which were never returned eventually emailed them and got a response will never ever use this company again”
“I placed an order for two items, which were for a present, and to be worn together. Imagine the disappointment when on acceptance of delivery only one item arrived. On the dispatch note I was informed the missing item would follow in 3-5 days.
As this was a present, the dilemma was do I give the gift and let them know there is more to follow as half missing or wait for 2nd delivery ! !
However, Two further days on I receive an email advising that the item in question is discontinued and no longer available ! Please select alternative or gain s refund!
All within the space of one week!
I could have sourced alternative products , if I’d known at point of ordering that it was no longer available,
Very disappointing from what I thought was a reputable, quality, professional company.”