Beaverbrooks the Jewellers Reviews

4.20 Rating 10 Reviews
80% of reviewers recommend Beaverbrooks the Jewellers

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
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"Today we went to buy another watch the staff in your Barnsley branch are very professional and polite can see me and my wife visiting again Merry Christmas from Mr and Mrs Hughes"
Helpful Report
Posted 2 weeks ago
"I had a fault three times with my engagement ring,Charlotte at customer service dealt with me every time,so lovely,considerate,professional,went beyond to really help me try and fix it,excellent at her job.thankyou Charlotte."
Helpful Report
Posted 2 months ago
"Save your money to spend with a company who value customers. Service stops as soon as the sale is done and the money is taken, if you have a problem after that don’t expect them to help whatsoever made a purchase online as a gift 4 days after that (the day before it was due to arrive) at 3pm receive an email to say the item is out of stock. They had already taken the money from my bank and this was due to be a gift. Spent the next 2 days calling and leaving voicemails which were never returned eventually emailed them and got a response will never ever use this company again"
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Posted 3 months ago
"Good service!"
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Posted 5 months ago
"I placed an order for two items, which were for a present, and to be worn together. Imagine the disappointment when on acceptance of delivery only one item arrived. On the dispatch note I was informed the missing item would follow in 3-5 days. As this was a present, the dilemma was do I give the gift and let them know there is more to follow as half missing or wait for 2nd delivery ! ! However, Two further days on I receive an email advising that the item in question is discontinued and no longer available ! Please select alternative or gain s refund! All within the space of one week! I could have sourced alternative products , if I’d known at point of ordering that it was no longer available, Very disappointing from what I thought was a reputable, quality, professional company."
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Posted 6 months ago
"Outstanding service. Staff were friendly, genuine, attentive without being overbearing, and understood my needs exactly. They found me the perfect item, within my budget."
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Posted 11 months ago
"Bought Marc Jacobs watch in the sale. Great quality and great price!"
Helpful Report
Posted 1 year ago
"Helped me to choose the correct piece of jewellery and were very accommodating. The staff were very helpful and great customer service from beginning to end."
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Posted 1 year ago
"Having the item that I desperately wanted in stock - fast delivery"
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Posted 1 year ago
"Great personal service. High quality product but not ridiculous prices like some."
Helpful Report
Posted 1 year ago
Beaverbrooks the Jewellers is rated 4.20 based on 10 reviews

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