Beauty Bay Reviews

2.70 Rating 201 Reviews
41% of reviewers recommend Beauty Bay
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About Beauty Bay: Beautybay.com stock a wide range of skin care, hair care, make up, fragrances and male grooming products from brands such as Tigi, Bare Escentuals, Wella, GHD< Too Faced, ole Henriksen and more. BeautyBay.com stocks over 7000 beauty products at highly competitive prices for its customers. Our top brands includes Mario Badescu, CARGO Cosmetics, Stila, Warren Tricomi and more.

Phone:
0161 848 4480

Location:
PO Box 518

Categories:
Health & Beauty
Perfumes
Make-Up
Hair&body
Health & Beauty
Perfumes
Make-Up
Hair&body

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier
average delivery time
Over 7 Days
on-time delivery
Greater than 40%
accurate and undamaged orders
Greater than 86%
Customer Service
communication channels
Email, Live Chat
queries resolved in
Over a week
Avg Email Response Time
-1 hours
Returns & Refunds
refunds process
Difficult
"Nice range of items and prices. Shipping is taking a long time. It's also weird you have to wait 48h for customer service if it's such a big company. 🤔"
Helpful Report
Posted 3 days ago
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"Well, despite my previous review my parcel has finally arrived, intact and there are no issues with the products, praise be!!! Such a shame that Beauty Bay have such awful negative reviews, they need to sort out all of the issues if they want to keep trading, prices are excellent but that's not enough!"
Helpful Report
Posted 6 months ago
"I've ordered from you 3 and a half weeks ago and still not received my item. Tried to contact you over email and phone call and no response. Managed to get someone to chat to me over Twitter but still no luck in getting my item. So unhappy it's a joke"
1 Helpful Report
Posted 10 months ago
"I give 2 stars and not 1 just because sometimes I received the items I needed. But when it comes to big days like Christmas, Easter, Black Friday - stay away from them. I am one of those whose Christmas package was lost. Upon requesting to resend the items (I'm trying to order them second time), they responded that they issued a refund. They don't seem reading my messages and they completely ignored my following messages where I demanded from them a resent package. They fucked up, twice, plus it's Christmas, they MUST make up to their mistake. But they didn't. Unfortunately, BB is often the only choice for European customers to get specific new makeup when it lands in Europe from America. I would strongly advise looking for a new beauty website because my patience has expired and I don't want to deal with such a crappy service they have. Instead of doing your silly Instagram stories fix your goddamn customer service and deliveries!"
Helpful Report
Posted 1 year ago
"Speedy delivery but items were received damaged. I paid £19.00 for a compact highlighter and when I opened the lid, the highlighter was in tiny bits and crushed. So disappointed. Will not be using this company again."
1 Helpful Report
Posted 1 year ago
"Ordered two foundations off Beauty Bay for a total of £35 - a little more than high street prices but perhaps too little for premium. So wa basically expecting something good! Received my items today and they are TINY! Literally travel size! Really disappointed and feeling pretty ripped off as the photos make the items appear so much bigger. Yes, the ml’s were stated on the products but you don’t always tend to check when you just assume they’re an average sized product. Beauty Bay really need to advertise these products as TRAVEL SIZE. Gutted I’ve just spent £35 on next to nothing! Won’t be using Beauty Bay again! RIP off!"
Helpful Report
Posted 2 years ago
"My Morphe pallete was broken when it arrived and it took over a week from placing my order to actual delivery. Customer services ignored my emails to resolve the issue"
Helpful Report
Posted 2 years ago
"I found the site very bland but located a product that I wanted. It arrived in good time but I was left with two issues. One - it was four makeup brushes and arrived in a huge box bigger than a shoe box! So bad and unnecessary. Then, and I am normally very careful to ensure IO tick all the right boxes, I have been bombarded with emails and adverts. I real irritant!"
Helpful Report
Posted 2 years ago
Beauty Bay is rated 2.70 based on 201 reviews