Bathrooms of Distinction Reviews

4.78 Rating 122 Reviews
96 %
of reviewers recommend Bathrooms of Distinction
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
95%
Customer Service
Communication Channels
Email, Telephone
Read Bathrooms of Distinction Reviews

About Bathrooms of Distinction:

Established in 1989 - Family Run Bathroom Company. We keep the human element in all we do.

Visit Website

Phone:

0330 058 0978

Email:

customerservice@bathroomsofdistinction.co.uk

Location:

Unit 2a Union Works
Bridge Street
Morley
Leeds

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Never again will I use BOD I have used this company in the past with a fantastic experience, but following my latest experience I will not use them again. I ordered a bathroom suite from them and they wanted to compete with a price I had from another local company which is fine. Big mistake by me on the day ofthe agreed delivery they rang me mid morning to tell me they would deliver the following day, I said no chance as I had already removed the customers bathroom they said they would ring me back straight away, I finally rang them at 4pm after not hearing anything I was told a load of excuses. Eventually they agreed to deliver the following morning this left me 2 wages out of pocket. When they did deliver they blamed there supplier. When I unpacked the furniture they were from 2 different companies and were a different shade, once again I phoned and after several calls they agreed to Change the unit however the new unit was not the size I ordered they clearly wanted rid of old stock because the WHB had its waste etc fitted. I am totally disappointed with this company and will never use or recommend they to anyone ever again. This experience has cost me about 1 1/2 days wages for two people analysis they can say is I hope you will use us again ha ha I would rather use Wicks
Hi John, Thank you for your review, we do take all reviews seriously and look to improve based on honest feedback. Although there are failings on our part as a company, I do take some pride in our service despite you feeling wholly let down. I felt that when we arranged a replacement bath for you (after you had damaged the original), charged you cost price and delivered it to you within two hours of you informing us was something other bathroom businesses simply wouldn't have managed. This would have saved time and extra costs for you. To analyse your review we did phone you on Thursday to ask whether or not it was still the Thursday you were wanting the delivery or whether Friday was better as we were still waiting for the furniture from our supplier. You told us it was definitely the Thursday as you were ripping out the clients bathroom that day. Unfortunately our supplier did let us down and didn't deliver the items. We understand this is our problem and not yours. Store deliveries can happen anywhere up to 20:00 and we don't agree set delivery times with our customers as normal practice. When you phoned at 16:00 we understood that this was too late for you to accept delivery that day and you were unwilling to wait, it was then we rearranged delivery between 07:30 and 08:30 the following morning, we delivered around 08:15. We did source alternative furniture that fitted within your budget and one piece we did already have in stock, unfortunately, the shade of white was different in your lighting, we did swap this without any hesitation and without being argumentative it did not require several calls. We did explain that the furniture we had sourced was 50mm larger in size, which you did accept. The issue with sourcing products to such a tight budget is that the whole market simply isn't open for selection. We did hope you would use us again as our interactions did seem positive especially after we very quickly delivered the replacement bath for you. We would welcome the opportunity to supply for you again if you ever were willing to give us the chance.
Terrible terrible experience Terrible terrible experience. I don't know who the emails are handled by but clearly very very rude and patronizing. If my request (all within my statutory rights) is an inconvenience to them they will simply ignore you. When I do get a reply (after 3-4 follow up emails) - they always hit back with one worded replies. As things stand I have been misled and cannot get this sorted. I urge someone to contact me ASAP or I'll have to get in touch with Trading Standards!
Thank you for your feedback, despite this particular review being overwhelmingly negative all feedback is important to us. Although we have never dealt with you directly as our customer, we will look to improve based on your feedback. It is a shame that our service compelled you to leave this review here and on other prominent online review sites. Although on this occasion our service has fallen short of your expectations I am pleased that we have been able to rectify the situation in which this review is based. First of all I am glad your works were not unnecessarily delayed due to the change of mind as we were able to quickly get the alternative out to you so work could continue. The products that were no longer wanted we have now successfully confirmed a collection date for, a collection made direct by the manufacture who has apologised for their delay in resolving this matter. I do hope that in the future you may consider giving us another chance
Took over a week to dispatch goods and.ony then after I chased it up. Sent package to wrong address meaning I had to drive to invoice address to collect as wouldn't send replacement to correct address. Agreed to refund postage cost after many emails but s month on still waiting for it.
I ordered twice from this company and both times there was lack of service, items were not delivered on time and had to keep chasing it up with different info given every time I called promised to forward tracking details never happened and delivery did not arrive either which means one thing not sent! Would definitely not recommend unless you're happy to be messed around
Bathrooms of Distinction is rated 4.78 based on 122 reviews