Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Barrhead Travel Reviews

3.3 Rating 479 Reviews

57 %

of reviewers recommend Barrhead Travel

Company Reviews

3.3

Based on 479 reviews


Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 094 8364

Location:

85 Oswald Street
Glasgow
G1 4PA

Write Your review

Tell us how Barrhead Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Barrhead Travel 1 star review on 18th April 2022

Barrhead Travel 1 star review on 18th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked holiday to Canada & Alaska departure 26/6/20 on January20 Alll went well ,excellent online service from the Gyle shop in Edinburgh.I advised them on15/3/20 we would like to move the trip forward a year due to Civid_19.I heard nothing until 8/6/20 advising us the agent dealing with this was furloughed and the new agent was to reschedule the trip .Again heard no more until 19/6/20 when yet another agent advised me the second agent had been furloughed.This agent advised us our holiday was cancelled and to rebook was £1900 more but it could be done if I paid another £799. Refusing this we are now waiting for a refund which takes up to 12 weeks. The cruise company advise us the cruise part was cancelled by Barrhead in May and they have been refunded the deposit! Also advised by cruise company this holiday was Lift and Drop allowing us to move it forward 12 months with no extra cost. I realise these are difficult times but this service is appalling”

Posted 3 years ago

“Our cruise was cancelled for 29th May with TUI and to date we have heard nothing from Barrhead Travel Paisley not even to inform us of cancellation. They have made it impossible to contact them. Friends who booked through other Companies, even for hols in July have been reimbursed. On saying that our close friends who booked with our local Barrhead Store to travel with us have been refunded due to conscientious staff. I realise this is a difficult time for the travel industry but this customer service is disgusting and against the law.”

Posted 3 years ago

“I have always thought Barrhead Travel were a very good company and were great at accommodating if you had to cancel or change a holiday. But im with everyone else that has commented here. I cancelled my holiday to italy on 18th march due to funds, I spoke to Alica from East Kilbride and there was no problem. I then contacted again as I wanted to know exactly what was happening with the refund less my deposit Hugh from East Kilbride said we were waiting on the tour operators which I though fair enough. Then I decided that I would wait until nearer the time cos I thought there was other holiday makers before me so we would of flown out which was 31st May so I emailed 23rd May and got a Leanne from the support team she said my refund would be no longer than 4 weeks as I was put on the refund list. Now its been 4 weeks and no email no refund. Its a nightmare to get hold of anybody as they just don't get back to you. They should be telling us all as good customers whats happening. All other companies have either changed the holidays or cashed out. But not here with Barrhead Travel they keep us dangling like a carrot in front of a horse. Its not right. Here's hoping we all get our money back as its our money not there's.”

Posted 3 years ago

“I have always thought Barrhead Travel were a very good company and were great at accommodating if you had to cancel or change a holiday. But im with everyone else that has commented here. I cancelled my holiday to italy on 18th march due to funds, I spoke to Alica from East Kilbride and there was no problem. I then contacted again as I wanted to know exactly what was happening with the refund less my deposit Hugh from East Kilbride said we were waiting on the tour operators which I though fair enough. Then I decided that I would wait until nearer the time cos I thought there was other holiday makers before me so we would of flown out which was 31st May so I emailed 23rd May and got a Leanne from the support team she said my refund would be no longer than 4 weeks as I was put on the refund list. Now its been 4 weeks and no email no refund. Its a nightmare to get hold of anybody as they just don't get back to you. They should be telling us all as good customers whats happening. All other companies have either changed the holidays or cashed out. But not here with Barrhead Travel they keep us dangling like a carrot in front of a horse. Its not right. Here's hoping we all get our money back as its our money not there's.”

Posted 3 years ago

“We have been booking our holidays with Barrhead travel for years with excellent service. However, since the shops closed down we are very disappointed with the zero service and lack of communication about our cancelled holidays. We have not received any money back on a cruise cancelled in April and also the one cancelled in July. It takes Barrhead travel up to 28 days to reply to emails and you cannot phone them. Their failure to keep in touch is disgraceful!”

Posted 3 years ago

“Customer service nonexistant..holiday on 5th june cancelled on 30th april..not a peep since..horrible people..never again..”

Posted 3 years ago

“We should have gone to Barcelona on 21st May. No contact from Barrhead Travel what so ever, not even to tell us holiday cancelled. Have e-mailed numerous times only one generic response received. So NO holiday, NO contact and NO refund. Dreadful customer service. Please Barrhead Travel get in contact and refund our money.”

Posted 3 years ago

“Booked a cruise for 30 th August,paid £500 deposit, got a call from them 18th June to get final payment, when I questioned them about ship been cancelled I was assured it was sailing, it’s not sailing , I was in touch with cruise line and was told they are going nowhere, the girl that rang me , took it upon her self to change my dates to next year , not giving me a chance to speak to my partner, they won’t reply to my emails and I have never received an email from them ,,, worst travel agents ever ,, but I will pursue this ,,, and am going to make it public,,,”

Posted 3 years ago

“As with everyone else generic emails only and no contact despite me continually emailing them. Booked to go on holiday 4th May but still no contact from Barrhead regarding a refund or changing the holiday. Terrible customer service and wouldn’t use them again I’ll stick with TUI in the future as at least they have plans in place to refund or credit passengers.”

Posted 3 years ago

“Very poor no contact about cancelled holiday”

Posted 3 years ago

“We have 2 holidays this year booked with Barrhead. We are due to go on a tour to USA in July. The airlines have offered me the chance to change my flights or have vouchers. I contacted Barrhead 8 weeks ago asking if I can change my tour - no answer but I did get a request to pay the final payment. Foolishly I did this as my insurance company advised to do this. Like everyone else...... no reply! I am also going on a cruise in November booked through Barrhead (Cambrian Cruises). By chance I was looking on the cruise company website and noticed my cruise had been cancelled. I contacted them and they immediately confirmed this was the case and next day refunded my excursion. Have I heard from Barrhead.... No! And when I log on my booking has disappeared. They have my deposit and I want it back. Any communication would be nice. Do we know if there is anybody there?? I think the staff have all gone home! Customer service, what’s that. Never Again will I book with them.”

Posted 3 years ago

“Despite several emails and attempts to telephone them i am getting no replies. Quick to take bookings and deposits and then no follow ups. Still waiting for them to contact after 2 months.”

Posted 3 years ago

“Been waiting 11 weeks for contact regarding refund???? Dose anyone in your business care????”

Posted 3 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text L “MInty” A GB For companies Review of Barrhead Travel L “MInty” A 1 review 1 star: Bad 9 minutes ago This company is an utter disgrace This company is an utter disgrace. Barrhead travel cancelled my trip to Turkey that was due to take place in early May. I have sent repeated emails requesting a full refund but all you get is ignored. This company has been refunded by Jet2 and is holding my £1200. Bunch of fraudsters hiding behind the covid 19 excuse. They dont care about their customers, they just want to sit on their money. I dont want a voucher, i want my money refunded asap. A totally immoral organisation. I will never use use this firm again. Hang your head in shame.”

Posted 3 years ago

“My April holiday was cancelled in March and have still not received my refund. After waiting for 6 weeks, I emailed Barrhead Travel on 29th April asking for my refund. They replied in a phone call and a follow up email on the same day stating they had emailed Jet2's Trade Relations department to decline the credit voucher and to ask for a full refund that would then be paid back to me. That's around 12 weeks in total now. As a result I had no other option other than to have raised cases with resolver.co.uk, ABTA, the Competitions and Markets Authority on the Government's website and raised the issue in an email directly to the Secretary of State for Transport Grant Schapps.”

Posted 3 years ago

“As a long time customer I am most disappointed in service since virus outbreak”

Posted 3 years ago

“Dreadful non service from Barrhead..support local businesses, not now. Barrhead do not respond to emails and phone calls. Are they holding on to customers money.”

Posted 3 years ago

“I waited patiently when cruise was cancelled and started emailing in April still no response all I want to do is rebook !! They keep sending me emails to book new holidays though surely someone can call me to discuss”

Posted 3 years ago

“We were due to go on holiday on June 8th 2020. Despite numerous e-mails to them over several weeks I have had absolutely no contact from Barrhead Travel with regards to my options. Very, very poor customer service from a company I have used for more than 15 years. I have other holidays booked with this company and need to transfer my deposits onto other holidays but unable to do this until I can make contact with them. There is a time limit for these deposits to be transferred. Very disappointed.”

Posted 3 years ago

“There seems to be a lot of consumers in the very same situation as ourselves with Barrhead. I can’t put a link onto this so if we all could go onto the uk government web site. “Protecting consumers during the coronavirus pandemic CMA’s task force“ Read it an then fill in the online complaint form against Barrhead. If we all could work together we might get our cash refunds an answers. Barrhead should not be a loud to sell more package holidays until they refund existing consumers who has lost out An please barrhead stop blocking an deleting my reviews as I’m tell the truth an what are yous trying to hide”

Posted 3 years ago

«
1
2
...
3
4
5
6
7
»

Barrhead Travel is rated 3.3 based on 479 reviews