“Blanket was not a soft fluffy blanket it’s stiff and more for a toddler well over priced for what it is”
Posted 1 week ago
Good afternoon Fiona
I am quite saddened to see that you had given us one star due to the product you bought not being fluffy or being overpriced in your opinion , this wrap is an absolute best seller for us and we have been restocking it literally week after week over the course of the last six months as our customers love it!
We want all our customers to be happy with their purchases however we are happy to accept returns within 30 days so of course you don't have to keep an item if you don't like it , just log on our website and go to our returns portal to arrange your return .
I also want to point out that this product is a wrap - blanket and it is intended for wrapping infants not toddlers as it is ( again ) a wrap blanket.. furthemore it is described accurately , under no circumstances this has been described as fluffy as it is not fluffy ( it is 100% cotton - cotton wraps aren't fluffy ) so i am not quite sure why you were expecting it to be fluffy .
Regardless of this please accept our apologies if we didn't meet your expectations this time , thank you for taking the time to submit your feedback
Have a good day and stay safe
“Quality of goods is excellent. Service is second to none. My goods were with me in a couple of days. Beautifully packed. Will definately be using baby iconic studio again and again for my grandaughter. Thankyou so much.”
“I have ordered amazing things for my little niece, sadly they have not been the right stock. I was considering refund that customer service offered me, but i made happy another baby:-)))…..(my friend eill have baby girl and she was overwhelmed when i gave her your items). Thank you for everything. Tatiana”