“Your delivery cost / price is too much. Orders above £60 should be free delivery”
Posted 3 weeks ago
First of all thank you for taking the time to leave your honest feedback , we always appreciate it when people take the time of their busy lives to let us know us know what they think of us and our service whether positive or negative .
We have one of the lowest delivery fees in the market , in particular and in the interest of absolute transapency we actually pay £4.25 to Royal Mail for each and every one of our parcels and we only charge our customers £3.95 , furthermore unlike many other companies out there our parcels are fully trackable and fully insured while at the same deliverable within maximum 48 hours from the time of dispatch . We do not choose the cheap non trackable Royal Mail options that can take up to 10 working days to be delivered .
Additionally we are one of the very few baby brands out there that offer free returns .
Most of our products are British , Canadian & European Made and only have a very small profit mark up , as we want to make them affordable to anyone . We do not buy or produce cheap low quality items in China and then sell them overpriced with huge profits .
With all these in mind and considering the fact we need to pay decent wages to our workers and put food on the table for our own babies , we simply cannot afford to offer free delivery .
If this means that we will lose customers over it , even though it causes us sadness it is something we can live with .
You see we prefer to lose a customer or two than to have to fire a member of staff just for the sake of being able to offer free shipping .
I understand this reply might not be satisfactory for you but it is the absolute truth and I just wanted you to know that it's not greed that is keeping us from offering free shipping .
Thank you for your Business and your honest feedback
Sofia Nina Sutherland
Managing Director & Founder
“I was looking for a gift for a new born, I was spoilt for choice. There was a large range of beautiful baby wear available, it took me ages to choose. Purchasing process was really easy. My purchase arrived really quickly and was beautifully packaged. Overall a great shopping experience, thank you”