“Website showing in stock. Est 6 days for delivery (already an age). Almost a week late and still nothing arrived. Contacted BandQ today and was told it was out of stock and I'd need to contact the store (why?? The order was placed online). Contacted the store and was told the order had been cancelled 3 days after I placed it.
1. Selling items not in stock
2. Cancelled without telling me
3. Have to CALL the store to get a refund? 1990s methods surely?
4. I've now had 10 days without my item and have to now place the order elsewhere.
Bad company. If a big eccomerce disruptor comes into the market (like AO did for white goods) they're in trouble.”
“B&Q are a good diy store slightly pricey but have a wide range of products very good for paint, polite helpful staff however the checkout system always seems to be broken and in a Sunday causes a long wait to pay”