“Beautiful watches and amazing customer service. They’ve made a customer for life out of me.
They reached out to me to check if I wanted to personalize my watch, because I didn’t do it. I had forgotten. That’s above and beyond customer service to me. Love it!
Also, my fiancé was so impressed with his watch. He loves it!”
“You offer discounts only at inopportune moments. They are not discounts - they're timed at times immediately after a purchase, before we receive our items, then expire quickly! I am no longer buying from you! DISCOUNT SCAM.”
“Incredible customer service, very communicative and engaged team that made sure I received my order on time. The watch is incredibly well made, looks very special. The packaging is also very beautiful. Overall great experience and a great product!”
“As someone who purchases items online frequently, this has been one of the worst customer service experiences I have encountered.
We bought a watch for my fiance and our wedding hoping to get one for our big day. Unfortuntly the watch didn't fit properly so we were in hopes of returning. We were informed that becasuse we got the watch on a discount (Which was a company wide promo given to us on the website) that we were unable to return the item and get our money back. We were just looking for our money back and a return with no luck from Avantwood. We were only given the option for an exchange but we would need to pay for shipping, as well as the difference in the watch. This will without a doubt be our last time working with them.
With that being said, the watch is beautiful and would be great for someone with the right sized wrist.”
“The watch is absolutely beautiful along with the engraving. I haven't given it to my husband yet as awaiting our 30th anniversary, however, I have been asked repeatedly for a review so without it being worn, the watch is just what I was looking for, for this special occasion.”
“You should not sell watches that are not mebt to be worn. I received my watch broken. I was sent a second one for free, but it broke after only wearing it for 10 hrs.”
“My son absolutely loved this watch! The wood was beautiful and unique, different than any other watch he has ever had. He has gotten many compliments on it.”
“Absolutely beautiful!!! I purchased this watch as a gift for my boyfriend and the reaction on his face when he opened the box was priceless!! The engraving that is included was the icing on the cake!! Avant Wood will definitely have my future business. The shipping time was also just incredible, I didn’t have to wait weeks to get my watch. From start to finish, this experience was phenomenol.
The quality and price are amazing! I have nothing but the best to say about the piece I purchased!! Thanks Avant Wood for helping me make quite the impression.”
“We just received word from the recipient that he loves it, fits well and was deeply touched by both the gesture and the message we had engraved on the back. Thanks so much for such a thoughtful gift idea!”
