Asos Reviews

3.86 Rating 1,119 Reviews
72% of reviewers recommend Asos
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Next Day
average delivery time
Greater than 72%
on-time delivery
Greater than 60%
accurate and undamaged orders
Customer Service
Live Chat, Email, Telephone
communication channels
Over a week
queries resolved in
customer service
2 minutes
Avg Email Response Time
Returns & Refunds
refunds process
"WARNING Worst costumer service I have ever experienced. Still waiting on my refund after I returned some clothes two months ago. Have emailed, live chat and Facebook messageed them. It takes days to get a single reply and each worker has said the specialist will contact me within 72 hours. I still have not had any message from their 'specialist'. I'm not going to stop contacting them until I get my money back and will never use their services again!"
1 Helpful Report
Posted 6 months ago
"Sent wrong size tracksuit for which I had to wait one week to get and then two weeks for refund."
Helpful Report
Posted 1 year ago
Asos is rated 3.86 based on 1,119 reviews

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