Asos Reviews

Asos have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their refunds. Full Insights

4.00 Rating 942 Reviews
75% of reviewers recommend Asos
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42 Review Views
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1 New Reviews Written
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Within 5 Days
average delivery time
Greater than 17%
on-time delivery
Greater than 63%
accurate and undamaged orders
Customer Service
Live Chat, Email, Telephone
communication channels
Over a week
queries resolved in

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"WARNING Worst costumer service I have ever experienced. Still waiting on my refund after I returned some clothes two months ago. Have emailed, live chat and Facebook messageed them. It takes days to get a single reply and each worker has said the specialist will contact me within 72 hours. I still have not had any message from their 'specialist'. I'm not going to stop contacting them until I get my money back and will never use their services again!"
1 Helpful Report
Posted 3 months ago
"Sent wrong size tracksuit for which I had to wait one week to get and then two weeks for refund."
Helpful Report
Posted 9 months ago
Asos is rated 4.00 based on 942 reviews

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