Asos Reviews

Asos have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds. Full Insights

4.07 Rating 879 Reviews
77% of reviewers recommend Asos
Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Greater than 9%
on-time delivery
Customer Service
Live Chat, Email
communication channels

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"WARNING Worst costumer service I have ever experienced. Still waiting on my refund after I returned some clothes two months ago. Have emailed, live chat and Facebook messageed them. It takes days to get a single reply and each worker has said the specialist will contact me within 72 hours. I still have not had any message from their 'specialist'. I'm not going to stop contacting them until I get my money back and will never use their services again!"
1 Helpful Report
Posted 3 weeks ago
"Sent wrong size tracksuit for which I had to wait one week to get and then two weeks for refund."
Helpful Report
Posted 6 months ago
Asos is rated 4.07 based on 879 reviews
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