Asos Reviews

3.86 Rating 1,119 Reviews
72% of reviewers recommend Asos
794 Review Views (past 24 hours)
10PM - 12AM
43 Review Views
12AM - 2AM
19 Review Views
2AM - 4AM
39 Review Views
4AM - 6AM
39 Review Views
6AM - 8AM
58 Review Views
8AM - 10AM
42 Review Views
10AM - 12PM
102 Review Views
12PM - 2PM
39 Review Views
2PM - 4PM
208 Review Views
4PM - 6PM
84 Review Views
6PM - 8PM
61 Review Views
8PM - 10PM
60 Review Views
10PM
10PM
Are you a business owner?
See Business Solutions

Write Your review

Tell us how Asos made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name ?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Next Day
average delivery time
Greater than 72%
on-time delivery
Greater than 60%
accurate and undamaged orders
Customer Service
Live Chat, Email, Telephone
communication channels
Over a week
queries resolved in
customer service
2 minutes
Avg Email Response Time
Returns & Refunds
Difficult
refunds process
1
Nicole
"WARNING Worst costumer service I have ever experienced. Still waiting on my refund after I returned some clothes two months ago. Have emailed, live chat and Facebook messageed them. It takes days to get a single reply and each worker has said the specialist will contact me within 72 hours. I still have not had any message from their 'specialist'. I'm not going to stop contacting them until I get my money back and will never use their services again!"
1 Helpful Report
Posted 6 months ago
1
Ravinder
"Sent wrong size tracksuit for which I had to wait one week to get and then two weeks for refund."
Helpful Report
Posted 1 year ago
Asos is rated 3.86 based on 1,119 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support