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Asos Q&A

8 Questions   /   3 Answers
64% of reviewers recommend Asos
Company Reviews Questions & Answers Insights
Read Asos Reviews
52.87%
682 Reviews
11.24%
145 Reviews
4.03%
52 Reviews
1.86%
24 Reviews
30.00%
387 Reviews

Popular Questions:

Delivery

How does Asos deliver? How long does Asos take to deliver? Does Asos deliver on time? How is accuracy and good condition of items delivered by Asos?

Returns

How is Asos returns process?

Customer Service

How can I contact Asos? How quickly does Asos resolve customer queries?

Email:
care@asos.com

Categories:
Business & Office
Style And Fashion

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Got a Question?

Hi, I'd like to apply to asos scout, but nothing is happening when I click submit. I've cleared my cookies and restarted my laptop and it still isn't working. Any help would be appreciated. Thank you :)
Asked by Miya (3 months ago)

Your answer has been saved, your answer is very valuable as it will help many other customers. Thank you!

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How can I buy? It’s there any other options than buy by visa?
Asked by Any (3 months ago)

Your answer has been saved, your answer is very valuable as it will help many other customers. Thank you!

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If the item that i just moved to my bag is sold out? Does it mean that i can’t buy it? I see it in my bag now...
Asked by Katy (9 months ago)

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No, if you have an item in your bag then it is reserved to you until you check out. Sounds like you bagged the last one :)
Answered by Dani (8 months ago)
I was hoping to place an order for a dress but after reading so many poor reviews unfortunately I can not take that chance of being let down. How can you run a service like this with such poor reviews?
Asked by janet oatway (11 months ago)

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I do not understand why there are so many negative reviews. I shop at ASOS all of the time and have never experienced issues.
Answered by Brianna Lynn (11 months ago)
Asos what is happening has someone else taken charge since your inception?? For years you have been excellent and now you are atrocious. I was accepted with an order 13/12/2017 which was a Christmas present it is now 07/01/2018 and I have still not had a reply or conclusion to where my order is!!!! Please please please give me a refund or let me know what has happened. I do not wish to or remain anonymous kathmcbride02@hotmail.com sort out your customer service
Asked by Katherine McBride (1 year ago)

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Where is my order which was accepted 13/12/2017?????order no 301199876 which was processed 13/12/17??? Please please please will someone respond
Asked by Katherine McBride (1 year ago)

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IS THE ITEMS LIKE THE PICTURES?
Asked by GABBY (1 year ago)

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I have ordered many products from ASOS, and from my experience everything looks exactly like the pictures. Hoped this helped!
Answered by Isla (1 year ago)
ASOS competitiveness and performance
Asked by Tessy Mgbuji (1 year ago)

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