ao.com Reviews

3.38 Rating 1,037 Reviews
58% of reviewers recommend ao.com
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A
A: Big Online Retailers with Unhappy Customers.
B
B: Big Online Retailers with Happy Shoppers
C
C: Niche or Smaller Retailers with Unhappy Customers
D
D: Niche or Smaller Retailers with Happy Customers
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Online Presence - 12.5%
Customer Satisfaction - 100%
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Customer Satisfaction - 92%
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Amazon UK
Online Presence - 100%
Customer Satisfaction - 84%
SINKS-TAPS.COM
SINKS-TAPS.COM
Online Presence - 25%
Customer Satisfaction - 76%
Marks Electrical
Marks Electrical
Online Presence - 50%
Customer Satisfaction - 67%
John Lewis
John Lewis
Online Presence - 87.5%
Customer Satisfaction - 47%
ao.com
ao.com
Online Presence - 62.5%
Customer Satisfaction - 42%
Currys
Currys
Online Presence - 75%
Customer Satisfaction - 24%
Unhappy
Customer Satisfaction
Happy
Low
Online Presence
High
Visit Website

Phone:
0344 324 9222

Email:
customerservices@ao.com

Location:
ao.com c/o AO World PLC 5a The Parklands Lostock

Categories:
Appliance Retailers
Electrical
Home Appliances

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Own Driver, Courier
average delivery time
Next Day
on-time delivery
95%
accurate and undamaged orders
Greater than 94%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.02 out of 5
Returns & Refunds
refunds process
Difficult
"Received my new LG American Fridge Freeer, AO kept me in touch with tracking, When delivered team Mark& Jenny BDV3D were very helpful solved problem with kitchen door which took some of their time, I give them 5 star. Love the look of my new appliance, plenty of room for my shopping, doors hold far more than my old model,"
Posted 12 hours ago
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"10/10 to Wayne and Jayson of " TLV2002X " First class service."
Posted 12 hours ago
"Delivery 132. Excellent service from Steven and Andrew. Fast friendly and helpful. Really pleased with the service"
Posted 13 hours ago
"Very pleased with this service, my order arrived at the time it was to come. Gordon & Rob - SPU21 - did an excellent job of putting together & setting up my order. Thankyou."
Posted 15 hours ago
"Great delivery on time stu and dave very helpful would recommend. Hey127c"
Posted 17 hours ago
"Everything fab Very fast and very friendly service and great prices Stu/Dave HEY127C kept us well informed as to when they would arrive. We have used AO a few times before and would again 100% satisfaction"
Posted 18 hours ago
"Everything was delivered exactly as it said on the original order confirmation. Great communication from AO and Joe & John (LDS71) the delivery team who arrived on the dot, excellent service all round. Well done"
Posted 20 hours ago
"As I said in my previous review, we were kept informed of approx delivery time and how many people were in front of us. I received a phone call 5 mins before they arrived to confirm that information. Dai and Rob (BDV37) were very careful in the way they a) removed the old cooker and b) bought in the new one. All packaging was removed and taken away. We were very happy with the service they provided."
Posted 1 day ago
"Dai and Rob Crew Number BDV37 ? We were kept up to date with delivery information and received a telephone call 5 mins before they arrived. Our old cooker was removed and the new one bought in and unpacked very carefully. all packing was removed. Both were very careful and cheerful. They took great care to avoid any damage. Many thanks this was much appreciated."
Posted 1 day ago
"Crew No. SP76 Col and Jay were excellent delivery men considering it was a third floor flat!"
Posted 1 day ago
"Excellent communication throughout from ordering to delivery. Delivered as planned. Lovely delivery men. Excellent service thank you"
Posted 1 day ago
"Dryer delivered first thing in the morning by happy friendly delivery men Steve and Dave"
Posted 2 days ago
"From customer service to delivery excellent! Crew number LDSPO182"
Posted 2 days ago
"Brilliant service and delivery - great product does what it said !"
Posted 2 days ago
"crew number heypo very pleased with service from your company everybody involved was extremely helpful from the office staff down to the delivery guys thank you lynn waring"
Posted 3 days ago
"This is the third time I have used ao. Yet again an excellent service I was kept updated on the progress of my order from the moment I made payment. The delivery, uplift and installation all carried our smoothly by Barry and Derek so friendly and helpful."
Posted 4 days ago
"Had a cooker and microwave delivered last week, cooker came but no microwave. Quick call to customer service and within two hrs our microwave turned up. Lovely delivery driver Chris Adam crew no BDV32 was very helpful as were customer service. Will definitely be using ao in future."
Posted 4 days ago
"STV/Dave crew No Hey127C Excellent service and very polite"
Posted 5 days ago
"Brilliant team Wayne and James today, YA181. Excellent service and very personable. Thank you."
Posted 1 week ago
"Great service delivery lads great"
Posted 1 week ago
ao.com is rated 3.38 based on 1,037 reviews