Animed Direct Reviews

2.77 Rating 52 Reviews
42% of reviewers recommend Animed Direct
Visit Website

01379 871051

-, - United Kingdom

Business & Office

Are you a business owner?
See Business Solutions

Write Your review

Tell us how Animed Direct made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service
delivery methods
Customer Service
Telephone, Email
communication channels
"I am new to Animed and recently ordered a large bag of food for my new puppy. It was quite expensive, but Animed were offering it at a reasonable price. However, exactly 7 days after taking my money and placing the order I received an email to say it was unavailable. At the time of ordering it showed as 'in stock' and indeed still does on their web site. They did say they would re-fund me, but that the money would not appear back in my account for a few more days. I have checked my payment account and they have indeed re-funded (hence two stars, not one), but just as they have said, it will be a few days before I am able to access it. They have, in effect held onto my money for some time unnecessarily. Be warned therefore if ordering from these people, particularly if large sums of money are involved, and check that your order really is in stock."
Helpful Report
Posted 1 month ago
Are you Animed Direct? Gain access to your dashboard so you can reply to this review. Free Access
"Tablets delayed so had to buy extra tablets from vet. Customer service said they would expedite the items but still waiting."
Helpful Report
Posted 4 months ago
"Customer service is awful.They are Polite and they say all the right words but they do nothing to sort out their ordering problems. If your're in a hurry do not order from here!"
Helpful Report
Posted 4 months ago
"I've always used animed for my pets prescription but this time a week and a half after placing the order they still have "issues with the prescription", but fail to advise what the issue is...this has happened twice now on the same order!!! My pet is in desperate need of his meds and it appears they couldn't care less!"
Helpful Report
Posted 4 months ago
"There was some confusion over the prescription, and it was over the Christmas period, but my order was accepted on Dec 22nd, payment was taken on Dec 27th, and I got delivery on Jan 2nd. Good job it wasn't a matter of life or death."
Helpful Report
Posted 1 year ago
"Their prices are good and quick delivery, but almost every order of tin food results in dented cans. They put the heavy tins in a single walled cardboard box. Theit has been some discussion about the use of dented tins between us an Animed Direct. My attitude is that there's a small, but non-zero risk of the metal being perforated and air getting in. They were supposed to be putting a note on our account to put tins in bubble wrap, but last time it didn't happen. We usually get a partial refund on our orders. We also one had a bag of dry food arrive with a small sliit in it, where air could certainly get in. They replaced that ok. So I would encourage anyone who gets dented tins to tell them and if they get enough complaints they would pack them better"
1 Helpful Report
Posted 3 years ago
Animed Direct is rated 2.77 based on 52 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support