Review and raise up to £2.00
PLEASE, PLEASE, DON'T WASTE YOUR MONEY! We paid a lot of money for our settee furniture from AHF and it's the second sofa we have brought from AHF. The sofa we brought in 2008 was fantastic and lasted 8 years before it started look a bit shabby just though general wear. We brought a new 3 piece suite in December 2016, within six months one of the electric chairs just stopped working. Called AHF and they sent an engineer out who repaired a sliced wire caused by the mechanics of the recliner. Then within a month we had to call AHF out again as one of the arm rest supports had given way. AHF sent an engineer out and they fixed the issue. Now 17 months later two more of the arm rest supports have given way so we called AHF and they have refused to fix the two arm rests as they now don't see them as a manufacture default, even though it's the same default they fixed last year? They have stopped replying to my emails and sent me to the furniture ombudsman who I have now opened up as case with. I really don't understand how it helps sending your customers to the ombudsman for an issue they have already fixed under a manufacturing default. Very poor customer care. PLEASE TAKE MY ADVICE- DO NOT GO THERE!!!