Aerialforce Reviews

4.38 Rating 967 Reviews
85% of reviewers recommend Aerialforce
Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Own Driver
average delivery time
Next Day
on-time delivery
97%
Customer Service
communication channels
Telephone, Live Chat, Email
queries resolved in
Under an hour
"Problem fixed but engineer lacked respect for the house - scratched his cables on the walls, put his stuff on the bed, sat on the bed, sat on chairs, needed to charge his testing equipment as in his own words "I couldnt be bothered charging it last night". Pleasant enough to speak to though. £60 call out which was expected but booster that is under £20 online cost another £60. Felt ripped off."
Helpful Report
Posted 3 weeks ago
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"The work and engineer were good, but I arranged for the work to be done in the afternoon and he came in the morning. This meant receiving calls and text at a very inconvenient time."
1 Helpful Report
Posted 1 year ago
"Although a prompt service and satisfactory outcome the charges added to the call out charge were very exaggerated and when I asked for further details to substantiate I was not given any. A part tgat may only cost 30 pounds was charged out at 90 pounds Beware"
4 Helpful Report
Posted 1 year ago
"I cannot fault the work carried out by the engineer. But, having booked a visit several days in advance, I was not impressed when it took another two days to get an engineer here! They put it down to an incorrect telephone number on their system which I cannot dispute but the admin side of things needs improvement."
2 Helpful Report
Posted 1 year ago
"Very expensive. Charged a £130 for a 5 minute job to fit a new LMB costing £13.50."
4 Helpful Report
Posted 1 year ago
"Did not show for pre-arranged slot to quote for fitting a TV twice, called after the second time under the presumption that I would still want to use their services. When the engineer arrived and provided with a quote, felt that the quote was far too hire in comparison to competitors. Will not be using."
2 Helpful Report
Posted 1 year ago
"Turned out the job cost more than quoted, despite the job taking less than 5 minutes and requiring no materials etc"
2 Helpful Report
Posted 1 year ago
"Excellent service once arrived. Very helpful and friendly engineer. Big negative that waited in 8-1 only to have to wait another 2ish hours. Didn't receive a courtesy call to tell me of lateness. Did online chat which was unhelpful"
Helpful Report
Posted 1 year ago
"TIme slot of booking 1pm - 5pm the guy did not turn up. However, he did phone 20 minuets before 5pm to say he wouldn't make it. Great news, considering I'd waited in all afternoon!!! However, the following day he turned up in the new arranged "time slot" and did a good job. So, I have mixed feelings about the service. Perhaps, next time I'll get a more local company even if it may cost a little more."
Helpful Report
Posted 1 year ago
"Service was satisfactory, effective communication. However about my cost enquiry I was assured I will be paying no more than £60 for everything included.In realty I was charged £150 by repair person,it took him to fix things about 20-30 min in house.I didn't get satisfactory explanation what was actually wrong, internet hub was unplugged while he did the work, when it was asked to put plug back in, the comment was made "he should not really be doing that". On the web site Aerial Force states the services start from £19.99 I definitely will not recommend Aerial Force to anyone."
3 Helpful Report
Posted 1 year ago
"Engineer arrived promptly, worked quickly and was pleased with the quality of the work carried out. However, the guide quote of £99+VAT given on the phone was very misleading. The cheapest service the could be offered to me was £230 including VAT. You don't appear to provide a product anywhere near as cheap as I was lead to believe."
1 Helpful Report
Posted 1 year ago
"Would probably have given a better score had i known what was delivered"
Helpful Report
Posted 1 year ago
"When engineer arrived they were polite, and we were happy with the work they completed. However, it was tough getting the engineer to arrive at an agreed time. One phone call we would be told the engineer would arrive by 3pm and then after calling at 3:30pm were told it was an all day appt and they would be there before 6pm. We understand you can never know how long each job will take but communication about availability of appts can be greatly improved."
1 Helpful Report
Posted 1 year ago
"Darren Smith, Milton Keynes, who is a very pleasant and polite installer, willingly returned when I had a further problem. This was due to the replacement part that turned out to be faulty. Happy with his work and would recommend him."
Helpful Report
Posted 1 year ago
"Reasonably effective, but be prepared to pay! I had my aerial replaced due to recent high band channels change. The engineer was effective in identifying the issue and provided a fix, but I had to pay £248 for like for like aerial replacement using my existing pole, no cable used and no new socket added. The whole job took less than an hour."
1 Helpful Report
Posted 1 year ago
"Very fast and good job done, however the cost was double the original quote given"
3 Helpful Report
Posted 1 year ago
"Appointment was between 8am and 2pm, got here just before 3pm, phoned up office for a E.t.a and got told what i already knew so that was pointless ? Engineer was good tho but not cheap ..... shop around."
Helpful Report
Posted 1 year ago
"Engineer didn't turn up, had to reschedule the appointment. On the second attempt the engineer gave me quote and fitted an aerial amplifier. The engineer was very efficient."
Helpful Report
Posted 1 year ago
"They did not turn up on the day as booked. But a week later they turned up and fixed the the problem.. and I am existing customer if there’s.."
Helpful Report
Posted 1 year ago
"Completed the job however did not confirm what aerial before starting the job. Wanted to mention about aerial for the bedroom. After it was then fitted I mentioned and he said signal wouldn’t be good running two televisions off of he basic aerial. So therefore would have had a different aerial before it was fitted."
Helpful Report
Posted 1 year ago
Aerialforce is rated 4.38 based on 967 reviews