“Visited my parents house as they had a problem with their fridge.ADK were quick and efficient, and arrived early so my parents didnt have to wait till late. The engineer was very helpful and informative.”
“I had another engineer to check the refrigerator who cleaned it, installed a new fan and it is now working perfectly.
No need to condemn it, the dripping water referred to ? The ice cubes in the large container were melting and water was dripping from it.
£100.00 for nothing!!”
Posted 1 month ago
Dear Mr Preston,
Having spoken to you today about your complaint, we re-iterated that you have an electrical fault that causes electric shock and therefore the appliance in unsafe. For that reason we recommended the appliance not to be used. When we spoke today we offered you a partial refund as a good will gesture but you declined.
“My fridge broke down a few days before Christmas. ADK sent a repair man, Abdi, on the same day and he was excellent. Hi fixed the back to tide me over the holiday period and returned after New Year with the spare part. Fair value for money and friendly service.”
“ADK were fast and efficient. Upon coming across the contact online, I immediately got through to a friendly member of the admin team. A couple of hours later a member of the sales/technical team, Omar, contacted me and he was at the property to survey and advise within two days. Omar was honest with his advice. He could have easily have pushed a sale which he didn’t!”
“They were the only company who said they could repair my 3 year old American style fridge freezer. The staff who visited were polite and charming and kept me informed of what the issue was, explaining it would need a new part. On the day they were due to repair, they didn't turn up at the agreed time, but once I called the office another team came out even though it was after official working hours. I would use them again, but hopefully won't have to as my fridge is working well.”