“Really helpful,i used the chat feature to make sure i was ordering the correct parts,they were willing to help and check for me and even gave me the correct link for the parts needed,The parts came very fast via post..I am very happy and would highly recommend,the parts as described and as expected ..”
That's great to hear, thank you for your positive feedback - We're glad you were pleased with your purchase and the service you received from our team at Aceparts, happy motoring!
“ace parts very good service good price for parts and free delivery. I've also used the compline brand before and they're really good value for money. I will be buying from you again thanks.”
“Ordered brake disc's on eBay put reg in ordered ones that came up now told by aceparts carnt return I have to pay postage even though its not my mistake how can you cheack if its the right ones if you carnt open the box pathetic do not order off these people”
We apologise for the issues you have experienced with your order from Aceparts. Our Customer Service Team aim to be as helpful as possible when it comes to fitment parts for your vehicle, but it's important to check all of the part notes and the compatibility of the part before ordering or if you're unsure, our team are more than happy to help. Unfortunately on this occasion your brake discs did not fit your vehicle, which is stated in the listing's compatibility checker, so in this instant we require the customer to cover the return costs of the part to us where we can then issue you a full refund of the part on it's arrival back to us. We again apologise for the inconvenience, this is policy we follow with all fitment orders. If you require further assistance, please contact our team on 0208 0905 333. Thanks, Team Aceparts
“delivered click and collect at my local argos which was brill. exactly what i ordered, great price, i've fitted item and car sailed through mot. cheers”
“after waiting 7days for the part it was the wrong part it was no were near the same then i had to pay the postage retun for something that was not my fault i dont think much of aceparts at the moment im contacting ebay to see if i can claim my postage the way i see it the part was old stock you wanted to get rid of in the hope i wouldent send it back that why you make the customer pay the returns”
Hi Phonsey, we apologise for any issues you've experienced with your order at Aceparts. We aim to continuously improve our service from the feedback of our customers and hope we can get this resolved as quickly as possible for you - Our Customer Service Team have since attempted to make contact with you, should you need any further assistance please contact them on 0203 0905 333 where they will be more than happy to help you. Thanks, Team Aceparts
