“Arranged an install - supposed to be between 8am -Midday - no show :-( Received a call saying at 12.45 saying install was booked for PM - err - no it wasn't - I have the paperwork here marked very clearly 8-12. Now got to rearrange another day - looking at the reviews, not sure if I want to.”
“Elec and Gas smart meters install on 13th June 2018. Elec one has flashing lights, so assume it's working but gas meter dead as a dodo! The remote info unit is showing the wrong tariffs. Now my gas supplier wants to charge me based on the next months usage, assuming Access Install Ltd turn up today to fix them between 8am and12 noon??? We have been abroad for a month a month ago. How does my supplier now work out how much gas we have used, based on incorrect information?
All because Access Install messed up on the original installation, not acceptable!”
“I have had 4 arranged visits in the past 6 months to change my meter. On 2 occasions the visits were cancelled late the day before, on one occasion nobody turned up and I was not informed and on the other occasion it was raining so hard it was deemed too dangerous for the work to be carried out. On the last occasion I was promised a new date but I have herd nothing.”