Accent Clothing Reviews

4.76 Rating 33 Reviews
94 %
of reviewers recommend Accent Clothing
Read Accent Clothing Reviews

About Accent Clothing:

Accent Clothing is an award winning family run independent business, specialising in selling designer clothing online and in-store. Considered ‘Denim Specialists’ and situated within Queens Arcade in Leeds City Centre, the store houses a warm and social atmosphere that filters through to the shop floor and its customers. Accent takes pride in sourcing garments and accessories that contribute to making our customers feel special and unique. More importantly, the Accent staff aim to build a rapport where possible with all customers. Our goal is to provide a first class service without being intrusive and build long-term relationships with our clients.

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Phone:

0113 234 6767

Email:

info@accentclothing.com

Location:

11-13 Queens Arcade
Leeds

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Anonymous
Anonymous  // 01/01/2019
Fast delivery, great product.
Ordered 4 items and only 2 arrived .. I rang the shop and spoke to a guy who just couldn’t be bothered .. “ it’s not my department ,,need the web team and there not working today “” I was then told the items were probably not in stock , and I would probably get a refund in 5/7 working days ..probably was his favourite word .. When you order they don’t actually tell you if the item is in stock or not ,, they let you figure it out yourself while waiting for a refund
Hi Michael, Please accept our apologies that you haven’t had the smoothest online shopping experience. I can confirm that an email was sent to you 02/07, informing you that we were sending out a partial order. The email explained that 2 of the items were out of stock, which is likely because they were sold instore, and that your refund will appear back in your account in 3-5 working days, sometimes this can fall into peoples Junk Mailbox. We do state in out Terms and Conditions that, unfortunately, we cannot guarantee every item on your order will be available due to the nature of our sale, and that we share all of our stock with our shopfloor. I’m also sorry to hear you received unsatisfactory service over the telephone. Unfortunately our web team only work on Monday -Friday between 9.30- 17.30. Thank you for bringing this issue to our attention, it is clear that we need to provide further training to shop floor staff to ensure this doesn’t happen again Please accept my apologies once again that we were unable to provide a perfect online shopping experience. We pride ourselves on our customer service and we will be undertaking the necessary steps to ensure this doesn’t happen again. If you have any queries at all, or would like to speak to a member of staff from the online team, please contact 0113 234 6767 followed by option 1 Monday- Friday between 9.30-17.30, and someone will be happy to help you. Alternatively, you can email us at info@accentclothing.com Kindest regards Rachel
Your site is ok before & I give you 5 stars But I didn’t receive my orders till now from many days ago Please can you answer me about my two orders 20022669 (WEB20022669) Order Confirmation #20022910 (WEB20022910) I follow up with Royal Mail no any update I already sent you many emails No answer Please update me Is too much late Regards
Hi Omar, I am sorry to hear that you’re having trouble tracking your parcel. I can confirm that your parcel has been dispatched, and is on its way to you. I have responded to your previous emails regarding this issue with your parcel tracking details, but I don’t think you have been receiving them. It may be that our replies have fallen into your junk folder, which I would advise checking. In the past, we have found that parcels to Saudi Arabia have become delayed once they enter the country, but we’re not sure why this is. I would advise waiting a further 14 working days for the parcel to arrive with you. As I cannot put any details in this response, due to Data Protection, I have sent you another email with all the tracking details in for your parcel. If you are still struggling, please get back in touch and we will look into this further for you. Kindest regards Rachel
Great price, super fast delivery, thank you *****
Been shopping at Accent for over thirty years top service top quay and top people
Placed order on 9th December. It was paid. They’ve dispatched it, but DHL for unknown reasons returned parcel back to store, they confirmed it and promised to search for alternate shipping method. since December 16th I cannot receive any information about shipment and my order. Email requests are ignored.
Amazing level of customer service from Rachel in web sales. Accent will always be my favourite store in the North of England .
Super fast delivery ordered online ,with me next day
Top quality products, top quality service.
This golden beanie looks exactly like in the picture. Comes like a buggy beanie around a size M, slightly bigger than the metallic gold beanie Zara used to have. Good quality and super fast service
Excellent service as always. Keep these indies going they are so valuable
Ordered a top for my grandson it came very quick was a bit small returned it and have now ordered a bigger size
Jack at Accent Clothing could not of been more helpful! Excellent independent family run business which offers some great deals & ordered my jacket 🧥 on a Thursday morning delivered to me in Devon the following morning how’s that for superior service many thanks to all at Accent Clothing 👍
Excellent bag better than pictures Super fast delivery.
Great online service during the Covid crisis - easy to order via the website and goods received as expected via quick and secure delivery service. Good discounted price for the goods purchased (the key reason for the purchase in the current climate)
Great range of branded clothing with a speedy and efficient service. Had to return an item due to it being too big and was refunded as soon as they received it back.
Superb service, clothes arrived a day early, great fit and style
I love this shop! I've been shopping in store for over 20 years and have recently started buying online during the lockdown. Jack has been extremely helpful in talking me through new styles and what I might like. The whole process was really simple and my order arrived the next day even in the current circumstances! Fantastic service and super quick delivery. I will be definitely be buying online again!
The belstaff coat I purchased was dispatched and with me within one day the email updates where first class the coat was of the expected quality Being belstaff I will be ordering additional goods in the future
I ordered some brogues as a Birthday present during lockdown, they arrived very quickly and were beautiful and a great price! Sadly, they were a little bit too small and I was outside of the 7 day return period. But, I called and spoke to Jack in customer service who was very helpful and was able to approve a return and refund. I would have done an exchange but they were sold out of the size I needed.
Accent Clothing is rated 4.76 based on 33 reviews