“I have telephoned numerous times throughout the day, been left hanging on the phone for a maximum of 30 minutes each time and no one ever even answered. Absolutely disgraceful customer services and I will never ever, attempt to buy anything from them again.
They was quick enough to take my money but not to help me out with a problem”
“this company don't even deserve a 1 star, sent me a damage item Iam unable to make any contact with this shambles of a company.
Dunhelm you should be ashamed of yourselves for having anything to do with this sham of a company they should be shut down, Use this company at your greatest peril you will be let down”
“I ordered two single mattresses three weeks ago. My wife, who was at home at the time of delivery, expected the driver to deliver the two items to our flat on the 2nd floor of the building. The driver called her to come down, however, as soon as my wife signed the delivery sheet, the driver in question dumped the two mattresses outside the building and refused to help taking the heavy furniture to our floor, shouting "we don't do the stairs my friend". My wife begged him to help as she suffers from chronic back pain and she struggles to lift small items, let alone two heavy mattresses. We are really angry and shocked about the level of indifference, lack of professionalism and poor customer service shown by the man in question. Normally all our orders to other companies including furniture items are usually delivered to our flat door, if not inside the flat itself.
I sent a complaint the day after, however I haven't received any response so far.”
“I ordered a sofa and chair and paid in full. I then checked on stock as website said next say delivery, then found out you have to spend over 50 minutes on the phone. You cant speak to anyone, send website enquiry forms nothing. Found them on facebook and messaged them. Someone called Danni came back and said I will look into this. This looks like a standard reply and was then told delivery this Saturday 23rd. When I check the time was told not in stock, but website state in stock and next day delivery. DO NOT USE THIS COMPANY TERRIBLE CUSTOMER SERVICES DUNELMS SHOULD BE ASHAMED”
“I bought a chest of drawers 3 months ago, and they I returned it and I still havent got the money back. Nobody ever picks up the phone. I want to sue them.”
“warning do not buy from this company
i brought a 3 piece wardrobe and an assembly service from this fraudulent company the delivery arrived on time and the assembly team came a few days after everything seemed to be fine until the assembly team {servico} arrived and took my wardrobe upstairs in my bedroom and unboxed it they took all the pieces out and immediately noticed a piece broken they then started to assembly and kept finding pieces broken and missing at which point both steve and daz from servico told me look this wardrobe is a piece of junk send back to worldstores and get a refund which i totally agreed with then all the bullshit started ENDLESS phone calls and emails and eventually worldstores took the wardrobe back and said i would get a refund which i havent got can someone please help me get my money back”
“unable to get goods picked up, have given up asking now, just going to charge back on my credit card and see if that gets someone's attention?????????”
“package was damaged & nuts & screws missing. I emailed complaint which should have been replied to within 72 hours but 5 days later I have heard nothing.”
“we made two orders - one never arrived and we are having problems getting a refund. The other, one of the items arrived with mouldy wood and it took several calls to have the item collected and our money back.”
“3 doors out of 5 were damaged. The packaging on one was not damaged yet the door itself was damaged how did they manage this? Wife has just spent an hour trying to contact world stores on line with no joy!”
“My order, when delivered, was missing the main item.
I have spent the morning trying to phone Worldstores but am advised that they have 'technical issues with the system' and to try again 'later'. Needless to say, I have been trying for most of the day.
I emailed Worldstores only to receive a response saying my query was being investigated but it would take up to 72 hours...
In the meantime, I am wasting my day and time waiting to see if the second item will be delivered today.
I am not happy and will not purchase anything from Worldstores in future.”
“""We ordered a nest of 3 coffee tables and nominated one of their offered delivery dates. A day in wasted.
When the tables did turn up, parts were missing. We e-mailed and had an automated response giving a 72 hour deadline for a human response More e-mails and one week later we still have no response. I can't think why Dunelm thought this lot were such a good aquisition. Even looking at the reviews on this site, every one has EXACTLY the same response from Danni. In other words "they don't care or are up to their eyes in complaints.”
“""Ordered a sofa bed on Saturday for a delivery on Wednesday and after reading some of the reviews on various websites I was a little dubious. However I can't fault the service I have received from Worldstores. They delivered to a new build where the postcode wasn't registered but they rang for directions. Thank you.”
“Do not buy from this company! Kept sending me fabricated consignment numbers and delivery times despite the item being out of stock so I was repeatedly kept waiting for no reason. Outright liars. Awful company. Was offered 10% off my next purchase as 'compensation' for having to wait repeatedly (and what would have been indefinatley if I hadnt of chased it up myself) and now having to wait upto 10 days for a refund! As if I am going to be stupid enough to order from them again!”
“ordered a bed and mattress and they supplied the wrong sized mattress! i have called on 4 occasions being on hold for almost an hour each time until someone finally answers. They promised delivery on tow days and nothing. but the despatch managed to come and pick up the incorrect mattress. Which annoyed as they could of easily delivered the correct one at the same time. They have lied continually. Not replied to messages and I would advice anyone never to use them or their sister company sofaworld”
