PlumbNation Reviews

Name: PlumbNation
Rating: 2.55

2.6 Rating 269 Reviews

39 %

of reviewers recommend PlumbNation

Company Reviews

Questions

Metrics

Phone:

0844 800 3460

Location:

Unit 5 Woodway Court Thursby Road, Bromborough United Kingdom
CH62 3PR

Write Your review

Tell us how PlumbNation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ver good service and quality products”

Helpful Report

Posted 8 months ago

“The Roca Toilet was the best price and delivered super fast by a very friendly driver, who put it in our shed, until the plumber arrived 👍”

Helpful Report

Posted 9 months ago

“Bought a radiator from them. Once it arrived it was scratched to bits. Tried to return via website and it said my order number was wrong. Rang and been on hold for too long that ended up hanging up. Emailed numerous times and not one reply. Ended up having to buy another radiator from somewhere else. And cause customer specifies it had to be a myson premier, the cost of the rad makes me out of pocket. Will never use theae again”

Helpful Report

Posted 9 months ago

“This morning I ordered a clock for central heating at a cost of £68.66. Never received a confirmation email which made me suspicious. Read the reviews and was horrified. Phoned my bank as payment was still pending. They told me what I had paid for was a subscription which would come out of my account every month!!! My payment will go through and my bank, santander,will refund me my money. Their fraud team will investigate this company. BEWARE EVERYONE”

Helpful Report

Posted 10 months ago

“Shambles! 1 star is being really kind. Order has never arrived, phone calls keep getting cut off and no response to several emails. Fed a load of bs about a different delivery date when I eventually got to talk to someone and I’m about to go around the circle again. DO NOT use these scammers.”

Helpful Report

Posted 11 months ago

“Be very careful - the slightly cheaper prices aren't really worth it because of the terrible returns policy! I ordered some items and when I went to install I realized they were the wring size. Tried to EXCHANGE (not even refund!) for the right ones. Was asked to provide photo's to prove they were unused and in original packaging (which they were) and after going through that was told "no, you only have 14 days to return items". My email requesting the return was 16 days after receiving the items.... So now I am stuck with them. Who offers a 14 day return policy these days?? Won't be buying from them again.”

Helpful Report

Posted 11 months ago

“I wish I had read the multiple reviews before placing any orders with them. For 6 weeks I am trying to return a radiator which was the wrong size. Another radiator was an old used and damaged one delivered as brand new in intact packaging. This was full of scratches all over, chipped paint on the sides and yellow paint splashed on it. I called 8 times and sent 10 emails. I NEVER got any response!!! I paid and expected a brand new one and they sent me an old used and damaged radiator! Customer services is NON existing. In all calls they tell me that someone will call me and they never call me. I will put a formal complaint to OMBUDSMAN!”

Helpful Report

Posted 1 year ago

“Ordered a flue which arrived damaged and a thermostat which arrived and is most definitely second hand. Tried contacting but zero response to emails as instructed. Raised a case as paid with PayPal.”

Helpful Report

Posted 1 year ago

“Bought the new type green Salamander water pump, they sent the old type red salamander pump, emailed customer services - ignored. emailed returns dept - ignored. phoned to speak to someone they told me to email the information they wanted - i did - ignored never got a reply. do yourself a favour and look elsewhere.”

Helpful Report

Posted 1 year ago

“We placed an order and was given a delivery date but nothing arrived. Tried calling but each time got cutt off. We were then given another delivery date but again nothing arrived. Eventually got though to customer services but the chap was so rude, was promised a call back but nothing. Third time lucky got another delivery but again nothing arrived. Again tried calling but couldn't get through. I eventually had to cancel the order and request a refund. The refund was processed promtply hence the 1 star rating. Take my advice DO NOT USE this company, there are many many other suppliers that mean what they say”

Helpful Report

Posted 1 year ago

“Received a delivery date and took a day off work and nothing arrived. We have CCTV and also we had a plumber working outside all day. They claim they knocked and no answer ? How when the door was open all day. Just Lies and inconvenience from Plumbnation. I would advise you not to use this company or at least take note of all their very poor feedback”

Helpful Report

Posted 1 year ago

“Avoid !!! Can’t deliver Customer service is ridiculous Can’t refund Can’t even add up correctly They don’t even hold any stock .. Bad Bad Bad…”

Helpful Report

Posted 1 year ago

“Please avoid at all cost!! Please support your local plumbing shop as this company does not care about your business. I paid for premium delivery (23rd November) so that I could get it delivered on a certain day (28th November). It was delivered nearly a week later! The customer agent when first contacted lied about us selecting the wrong delivery date, when we showed the email they blamed the system. Then various emails and calls later and still no delivery. They provided me with the freight company details for me to chase them!! When I queried the delay as only part of my order was delivered (30th November), PlumbNation blamed the freight company and said the freight company split my order in 2 parts. Having phoned the freight company, they clarified that PlumbNation has booked the whole order in 2 parts (to save their costs! probably) and they only sent the products to the freight company after I chased them.”

Helpful Report

Posted 1 year ago

“Beware of the company. I ordered boiler and flue, paid £40 for schedule delivery day. The whole day I waited and had no delivery, I called the next day and was told they only had one item on the vehicle and so waiting for the second item. They gave me another day delivery date. Again waited the whole day and guess what no delivery, I call the following work, the excuse was van broken down, and again Arranged another day for delivery. Now this is the 3rd delivery date and at 6pm I was only delivered the flue, no boiler. Again I called customer service the next day and apparently the boiler was damaged on transport. Worse is yet to come, I requested for my refund abd just like the delivery dates I have been given numerous dates that my refund will be issued. But till today I am still waiting for the refund. Luckily I paid by PayPal so raised a refund claim via PayPal. Please avoid this untrustworthy company and save your time.”

Helpful Report

Posted 1 year ago

“Ordered shower tray , looks like a banana returned it for refund not received until today had to write to them 3 weeks later got it but not fully refunded, £20 short no explanation. Never again .”

Helpful Report

Posted 1 year ago

“Fuss free ordering. Speedy delivery”

Helpful Report

Posted 1 year ago

“This is by far one of the most unpleasant experiences I had win an online retailer. Ordered a toilet pan & seat based on the fact that it will arrive next day /2-3 days as per their website. 4-th day the pan was delivered by DX and it was in pieces. Made the call to CS team and they said they will organise another one to be sent the next day only to find out that it's going to be another 4 weeks for the seat to arrive as well. Second one was also delivered in pieces. Called again and they've said they will deliver the 3-rd one (advised CS team that I will be going on holiday to make sure it will be delivered on time). DX came exactly when I was way on holiday and told them to redeliver in 3 days time when I was suppose to come back (have proof on my video door bell). Now there is a dispute between PlumbNation and DX for over a week as they say they have delivered the goods and signed by some random guy. Send numerous emails - not even a single reply and made tons of follow up calls only to be told that somebody will call me back - never did. Think I've given them every chance to put things right but here I am more than 3 weeks since the order was placed with the bathroom project still not completed. On top of that when you call their CS team they just pick up and hang up only for you to make another attempt and go back in the que just in case you give up”

Helpful Report

Posted 1 year ago

“Not answering emails!!! Ordered 2 radiators. Both damaged!! Need replacement or money off. Absolutely terrible company. I have my own heating company and will never us this lot again!”

Helpful Report

Posted 1 year ago

“Returned items and still have not received refund months later. Every time you call up they state they’ll call you back but never do. Still have not received refund.”

Helpful Report

Posted 1 year ago

“Very upset. Boiler promised for delivery yesterday.. now they are saying anytime today. Awful customer service. Avoid.”

Helpful Report

Posted 1 year ago

PlumbNation is rated 2.6 based on 269 reviews