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Blacks Reviews

1.8 Rating 267 Reviews

19 %

of reviewers recommend Blacks

Company Reviews

1.8

Based on 267 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Blacks 2 star review on 28th October 2021

Kim Owen-Turner

Blacks 2 star review on 28th October 2021

Kim Owen-Turner

Blacks 2 star review on 28th October 2021

Kim Owen-Turner

Blacks 2 star review on 28th October 2021

Kim Owen-Turner

Blacks 2 star review on 28th October 2021

Kim Owen-Turner

Blacks 1 star review on 4th October 2020

Blacks 1 star review on 4th September 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Late last night at 23.01 I contacted Blacks to tell them that a pair of shoes I had ordered ten days before, as a Christmas present, had still not reached Hermes, the courier company, according to the Hermes tracking number. Somehow customer Care at Blacks managed to get hold of Hermes within 30 mins of receiving my email and sent me the following: "I am very sorry to hear you have not yet received your order as expected and can understand how disappointed you must feel. I have investigated the whereabouts of your parcel and regrettably, it appears to have been lost in transit. I have launched an investigation with the courier to discover what has happened to your order and to safeguard against this happening again. On this occasion, we are unable to offer you a replacement due to lack of stock so a refund has been processed to the original payment method used. Please note, debit/credit card will take between 3-5 days to reach your account depending on your bank whilst PayPal will take up to 24hrs but usually sooner. I am amazed that managed to get an answer that quickly from Hermes. I emailed Blacks to say I didn't want a refund just the shoes but they said it was too late as the refund had been sent. The whole transaction just seems a little weird and of course one person is now out a Christmas present.”

Posted 2 years ago

“You unhelpful horrible people. Your carrier lost my parcel so you should sent replacement next day delivery as compensation for your mistake! You refunded only partial refund. Mancunian thief’s. You will be reported!”

Posted 2 years ago

“Web orders, not a good experience. Store in Meadowhall Sheffield, excellent. Go to the store not the web.”

Posted 2 years ago

“Absolutely horrendous ‘costumer service’. Never ordering from Blacks or their partner companies again. They don’t care about their costumers whatsoever after they took the money.”

Posted 2 years ago

“Ordered pictures online and 5 of them arrived with black marks and white smudge type marks on them. Called and was told I would get an email and to reply with photos to show the marks. No email. I have sent an email to customer service with the photos. No reply yet!”

Blacks 2 star review on 28th October 2021

Blacks 2 star review on 28th October 2021

Blacks 2 star review on 28th October 2021

Blacks 2 star review on 28th October 2021

Blacks 2 star review on 28th October 2021

Posted 2 years ago

“Avoid these at all costs. Ordered an item in stock, was told it was making its way through the warehouse then received am email stating it was not in stock and my order would be cancelled. Still awaiting my refund. Has exactly the same issue with Millets and Go Outdoors and found out they are all part of JD Sports. I'll be using small independent camping stores from now on. Useless bunch of companies!”

Posted 2 years ago

“I have had a terrible experience with this company cost me £22 in calls and customer service is a joke like speaking to kids and for 4 days I am waiting for their great manager to call if I was the man paying the wages I would ask my manager a lot of questions beware when ordering with these clowns”

Posted 2 years ago

“We're is my suff I paid expass delivery”

Posted 2 years ago

“what a absolute disaster of a company! I ordered a jacket for a trip I was going on, ordered it before the 1 o'clock deadline for 48hr delivery plus paid extra for the delivery, to then receive a email when it was due to be delivered saying they have cancelled the order and that I would have to wait 5-7 days for the refund!! they can take the payment in 30 seconds but can take up to 7 days to return it, its a discrace that companies can get away with this! I will definitely not be shopping here again and will use Go-outdoors in the future.”

Posted 2 years ago

“PIRATES SET YOU UP AND ROB YOU. AVOID Been totally ripped off and set up. Returned items to Blacks and awaiting my REFUND many weeks now. I've emailed numerous times and had no help and been ignored. So I phoned today and they said parcel had been received back to BLACK'S and I was entitled to a refund and that I would receive it in the next hour. Never got it. Phoned again and they then said because I had dispute open on PayPal it was stopping them refunding me and I was to close it. So stupid me closed it but i've still not been refunded. So I phoned again this time they said to email authorisations and it would be sorted today. Nope not had my money refunded. Useless and stressful. Total nightmare they owe me £144.18! Ive ordered many times off them in the past and never had this problem before. Awful way to treat a loyal customer”

Posted 2 years ago

“I wish i could give minus 20 stars. AVOID AT ALL COSTS. After 16 phone calls and 20 emails I am still awaiting refund of £750 for a returned faulty tent. You never speak to the same agent twice, some can hardly speak English, you have to repeat the claim details everytime because they are too lazy or stupid to read the notes. Multiple responses to the same email, with differing information. Absolute nightmare. NEVER BUY FROM BLACKS, MILLETS, OR ANY OF THEIR OTHER NAMES ONLINE. DO SO AT YOUR OWN PERIL.”

Posted 2 years ago

“Terrible experience. End of 2020 I tried to order a jacket - sent another customers order with all their details within breaching data protection. I assume someone also got my order with all my details. A week later I got another parcel with again with someone else’s order - another data breach. I returned it but never got my order. I demanded a refund and was good will compensation for data breach and inconvenience. In Aug 2021 I gave them another chance - was sent the wrong item and so much trouble returning it - they asked me to PAY to return !! Eventually they did organise for pick up at no cost to me and more compensation. Very very poor service. Avoid until they improve.”

Posted 2 years ago

“I ordered a pair of boots for £160 from Blacks online and the order was processed and my account debited immediately.I received no indication of delivery time so after 5 days of hearing nothing I emailed to ask when I would receive them.Iwas told that the boots were being picked from the warehouse so I asked to cancel the order but was told that this would not be possible despite several emails to Blacks cancelling the order. Received the boots finally after 7 days but had already purchased another pair and so I now have to return them apparently at my own expense and according to the many reviews here am going to have to wait for my refund if am lucky.I have been in contact with their "customer care" team and have so far spoken to 12 different members of staff so there is clearly no coordinated approach to dealing with complaints.I really want to take this further and noticed an article in the Times and Which highlighting poor service during the pandemic this morning naming and shamingJD Sports who are Blacks umbrella company.ABSOLUTELY AVOID THIS COMPANY!”

Posted 2 years ago

“Visited Blacks store in Sheffield yesterday, found the airframe tent which I wanted at the same price as amazon. Assistant Stevie was very helpful with good advice regarding accessories, thanks.”

Posted 2 years ago

“Went into a store in Keswick with a air tube that had exploded. Staff really helpful. Measure it up and gave us good advice on how to inflate the tube properly in future. We installed it and has been working well thankyou”

Posted 2 years ago

“Had I read all these terrible reviews I would never have ordered from them. But I hadn’t & I did. And the only issue was the lengthy delivery time. Hence 4 stars. I was advised at ordering that it would be up to 10 days & so it was. So if you want speedy delivery, look elsewhere. Otherwise, good price & good quality.”

Posted 2 years ago

“Wish I could score a zero. Disgraceful service and retail practises. Ordered a bag online for my son's birthday. Delivery was quoted for 5 days. Received text stating there was a delay in the warehouse. Tried to contact customer service to change delivery to my son's address. After several attempts managed to talk to a human! She explained that this wasn't possible and i would have to post on to my son. I then pointed out that surely the product was still in the warehouse, unless it was out of stock - which she denied. I then asked to speak to a manager which she said wasn't possible but would send an email on my behalf. Before I heard back from management I received 2 emails, one stating out of stock and the other saying distribution system had failed when picking order. Just received lies, excuses and non existing customer service. Now waiting with bated breath for a refund. Avoid at all costs!”

Posted 2 years ago

“Ordered a fleece on "5-7 day delivery" on 1st June, with £3.95 delivery. 16 Days later, I complained and the delivery fee was refunded. 28 Days later still no sign of the parcel, I asked to cancel my order and be refunded, 36 days later, still no refund.”

Posted 2 years ago

“Just like the last contributor. I have nothing but praise for Blacks. Delivered an item. Took a while because not immediately available. Updated me regularly, and sent the item just as soon as they had it. Had to send it back because (no-one to blame but myself) I ordered the wrong size. Customer service very prompt, courteous, patient and helpful all the way. I don't generally submit reviews, but when I saw how much flack this company is taking, I thought I really should get in touch - because I'm a happy customer.”

Posted 2 years ago

“I don’t understand all the comments on this website - I ordered a tent from Blacks online website and it was delivered in a very timely manner with no issues whatsoever”

Posted 2 years ago

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Blacks is rated 1.8 based on 267 reviews