Hello. Thank you for your feedback. I have asked one of our complaints team to look into your comments and contact you direct. Regards Samantha 4 Young Drivers.
“Prices don't match with the quote I got on the website. Assistant gave me a higher price even if I told him same specifications and information. Will never use "4youngdrivers" again.”
Hello Ernestas. Thank you for your feedback your comments are important to us. During our validation process we ask our customers to clarify their information to ensure we offer all our customer the best product with the best insurer and price. The premium can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different. Our agents are trained to fully explain any differences to the customer before they purchase. Regards Samantha 4 Young Drivers.
“I was given a quote, I finalise the quote and set-up direct debit. In order for it to go through it said I had to receive a call from CS, something no other car insurance company prompts after you finalise the quote. After waiting for a few hours for the call, I found out exactly why this company had this unique method.
They tried to hustle me and pay more money of around extra £500 because this was my first car insurance as Main driver even though this was all indicated in the forms I filled clearly specifying that I had 0 years NCB, never held my own insurance and that I already had 10 years experience as second driver.
Not to mention the advisor was very rude in attempts to rush me in order to make a decision, and I quote "I dont have all day for this, do you want the insurance or not". Being on the verge of accepting the terms as he was very, very convincing, I decided against it, thankfully because he was very rude.
After going back to the comparison site and choosing the next best quote, I saved myself just over £500 and completed the quote online in minutes.
Avoid at all cost!”
