BEWARE of dealing with this company. I wish I had read the reviews before sending my books, it seems other customers have also had the same experience as me. I sent off my "trade" and a week later they send me an email confirming the payout but several items were flagged as "Not Received" (including an expensive coffee table book) even though I scanned the books as I packed the box. I have emailed them to open an investigation because either the box was opened in transit (in which case I should be due compensation via their carrier) OR they were incorrect about not receiving items in which case I should be made whole. I will update this review once they respond, but if they do not make me whole I will be reporting to Action Fraud, Apple Store, etc. Will be reporting to Action Fraud and Apple