The method of checking out values of items is simple and once the trade was done the pick up of these was quick. £45 offered on deal. However i then get an email saying a couple of items were damaged and I know for sure one (a box set) was perfect when it left me. Could poss have been damaged in transit but no proof provided although I requested it. Just a curt reply from customer services. Curiously this was the item with the biggest value so price reduced by £5. Payment received after a few days was actually £29 ?? No explanation but emailed them. No reply as yet. has now put me off dealing with them. Would rather give the stuff to charity. Not overly pleased.