So many issues and I haven’t even received my item yet. 1. No option to get expedited delivery but you still pay £5+ for their standard delivery with DPD 2. Dpd expected them to hand over the package but they didn’t until I emailed to complain 3. 2 emails to them to ask where my item was and ETA and no answer. Even after one email was to ask why it wasn’t delivered when expected 4. When I called Customer Service, the woman I spoke to was so rude, snappy and confessing. Rather than apologise, she actually argued with me about replying to emails and said SHE had replied to each email she received (what has that got to do with me not getting replies to my queries?), argued with me that they respond in 12 hours, yet my first email had been sent 3 working days before, didn’t even ask for my order number or name but told me my order would arrive tomorrow - how did she know that without the relevant information?? All in all - terrible experience with their service. Let’s hope the item I ordered is what it should be!