Always been happy with dealings from Zatu until now. Received wholly inadequate reply from Zatu about an order placed in October. It failed to explain why items on "Backorder" were included in promotions. Two months after order, Zatu failed to be able to tell me whether the item, an intended Christmas present, would arrive before Christmas or whether I needed to source an alternative Christmas present. Zatu failed to give any guidance about any likely date for dispatch, thus failing to guide me whether the item could now be used as a birthday gift for the end of January, almost 4 months after the order date. My query was made to feel as though it was an inconvenience to Zatu staff. The reply was no help whatsoever. It felt like an assembly from the stock cut and pace floor. I was certainly not treated as a vlued customer and the bombardment of emails from Zatu trying to sell more stuff sticks in the throat. The 2 star review recognises my previous satisfaction. This single issue would have attracted just one star from me. A thoroughly poor effort.