I ordered the new releases mystery box as a one off before committing to the subscription and the box arrived damaged as did one of the games. The board game box was badly damaged enough to have pierced through to the game. I sent an email about it and have been ignored. When a representative finally got back to me I was offered a 15% partial refund. I couldn’t be bothered waiting for days for replies so I agreed. After opening the box I found that there was damage to the game itself. Whilst I can’t comment on the store itself I don’t recommend using online at all. It has taken over 2 weeks to get it sorted and my partial refund still hasn’t gone in.