Jennifer Atherton
I ordered online and received an email confirmation. Goods not delivered. Then received an email advising a refund that I had requested was being processed. I hadn't cancelled. Didn't reply to my email requesting my goods be delivered. Telephoned and was told items no longer available and that the problem would be investigated and I would be informed by email. Haven't heard anything. I would not feel confident ordering online again and think the level of customer service (especially on the phone) was very poor.
6 years ago
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Zara Home has a 1.9 average rating from 48 reviews

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