Ridiculous. Your staff went out of their way to tell me that I couldn’t refund because I was four days past cut off. Since they decided to go out of their way, I am certainly going out of mine to describe my frustration. I understand your policy but when they FINALLY decide to allow me to exchange the same pants because the size was too small (which I described to them from the beginning), they came back and apparently sold me the same size which I found out when the got home. This is a waste of my time and gas. In addition, I was told by their customer service staff that they found “no discrepancies” at their location even though I sent pictures of incorrect size. I manage a nearby hotel and I understand policies, however I also understand the importance of GOOD customer service. You can be sure I will redirect my thousands of customers that stay with me AWAY from your stores going forward.