Literally, THE WORST CUSTOMER SERVICE.... PERIOD! Purchased a coat, coat was faulty, misplaced receipt. Went through a ridiculously long process to find transaction, took over a week when I was promised 24-48 hours, every time had to chase their customer services, only to be told they couldn’t find it and provide proof of purchase!! They are awful! To make matters worse when I went to do a return for a different item that was a day over the 30 day period, they couldn’t do anything, nothing! No exchange, gift receipt, nothing. To make matters worse I was in the Bluewater store a week later and a lady brandishes a load of receipts at the tills and the manager lets her do a refund for an item 2 weeks over the 30 day refund / exchange period!! Sorry what?!?