This was my first time ordering online with Zara. I wanted to get a new leather bag for the gym. I paid for the next day with a two hour slot. I waited and waited. I started to watch the driver icon on the app. When he was an hour and half late he was ages away but never stopped dropping off things in the most exspensive parts of North London. I took snaps of the places on google maps and was surprised how beautiful these places were. It seems my money was not good enough. I watched and felt disgusted each time it stopped to deliver. I had waited in over 11 hours now. and paid to avoid this! Two hours late. At this point I felt sick because I had watched the driver stop at all these places and I tried to contact Zara online for their ‘ 24 hour’ chat three times. No answer! You can see my state of mind as at 2 hours and 20 mins, I took my bins out and knew by the app he would be here soon. He pulled up in his car and seemed grateful that I was outside to meet him and do the extra work for him. No apology! I took the product and felt like s***. I opened it but the excitement was gone as I looked blankly at the new bag on my freshly cleaned laminate flooring. I put it back in the box for sending back. I’ll use a shopping tote bag for the gym this week. I just have to get back. I’ll find a better bag somewhere else and feel proud to have it! For me, nothing is good enough or cool enough to make me feel good about it, if I’ve had a nasty experience getting it! I’m not a sucker who will just keep anything because I’m addicted to it. Brands like this hope you won’t care. It’s like any bad relationship....it’s bye bye time. The bag is going back, I’m getting my body back and I’m done with them!