FRAUDSTERS. NOT SAFE TO USE. Sent an order back for a North Face coat. They received my returned order on 1st March but didn’t correspond what so ever. They literally made me chase & beg just to look into my query which they refused to do until I signed a ‘legal document’ then I was told my refund has been rejected because item wasn’t in the bag. Although I have photos of the parcel as I dropped it off to evri, zalando refuse to provide any further information & just ignore me. No customer support what do ever and just steal peoples money. They’re doing this to a lot of people according to chat groups. Someone needs to stop this company defrauding people! It’s theft. If this has happened to you, I did the below. 1. Report them to your bank and ask what options are available to retrieve your money. 2. Report them to Citizens advise who will explain what to do next. 3. Report them to Trading Standards 4. File a report to Action Fraud 5. Share your experience everywhere you can online