For the past 14 days, I have been experiencing critical issues with my service, rendering me unable to make outgoing calls. Whenever I attempt to place a call, it gets redirected to the credit control department of my.plan within two seconds. Despite numerous calls to the credit control, each interaction ended with assurances that there are no outstanding dues on my account, and perplexity as to why my calls are being rerouted. Upon reaching out to the support department and creating a ticket, the only advice I received was to restart my phone or re-insert the SIM card, neither of which resolved the issue. It seems there's a lack of capacity to address this technical problem, leaving me cut off from essential communication for two weeks now. Never before have I encountered such a significant inconvenience with any other service provider. The latest updates I received were mere notifications of the issue being escalated, but with no tangible results or timeline for resolution. While the sales team was proficient in their role, ensuring a smooth and convincing process, the post-agreement experience has been deeply disappointing. The necessity to liaise with multiple parties, and the company's apparent dependency on third-party responses, significantly diminish the user experience and trust in the service reliability. This situation calls for urgent attention and a swift, comprehensive resolution.