Valerie & Ian Nicolaas Hesketh
The report and survey was very good - of a high standard - however, the booking of it was terrible. We originally booked a survey that was cancelled because one of your staff wrote down the wrong number of the card for payment. I then had a call from the vendor of the property stating that the next survey was cancelled because of payment problems - which was very indiscreet of your company and was untrue! A girl from your company then telephoned - she had no record of my previous conversation with your staff - at which point I considered it might be a scam and was just going to cancel!! - she again took details and the survey was left for yet another week The survey report is excellent and if I had not had the problems with administration I would have given 5 stars based on the report - but to be honest you are lucky to get 3! :-(
1 Helpful Report
Posted 3 years ago
Thank you for your review, we do take on board your comments in efforts to further develop our customer service. With regards to the change of the booking date, we held the original date up until the day before inspection and called you several times in-between as we had the wrong payment details, I know you feel this was our fault but this could have easily been miss communicated over the phone.

As we were not able to get hold of you (I believe we did leave voice mails) unfortunately we had to cancel the inspection. We can not send the surveyor to inspect without payment as in some instances a customer may change their mind.

Once you got back in touch we re-booked as soon as possible. I am sorry for any inconvenience this caused, we did try several times to contact you before cancelling the booking, as you can imagine we did not want to loose your custom.

Its great to hear that you are happy with the surveyors report and I do hope that you would use us again in the future.
Posted 3 years ago
Your Survey Ltd is rated 4.63 based on 590 reviews

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