The report and survey was very good - of a high standard - however, the booking of it was terrible. We originally booked a survey that was cancelled because one of your staff wrote down the wrong number of the card for payment. I then had a call from the vendor of the property stating that the next survey was cancelled because of payment problems - which was very indiscreet of your company and was untrue! A girl from your company then telephoned - she had no record of my previous conversation with your staff - at which point I considered it might be a scam and was just going to cancel!! - she again took details and the survey was left for yet another week The survey report is excellent and if I had not had the problems with administration I would have given 5 stars based on the report - but to be honest you are lucky to get 3! :-(