Barbara Hudson
When I initially enquired about how long it would take for a surveyor to go and view the property I was given the impression that it would be no longer than a week but the appointment was booked 11 days in the future. I was asked to fill in and sign t & c which I returned on the same day 17th May as I thought the provisos stated that the survey could not take place until I did. The visit was on the 27th May, because of Bank Holiday I allowed some more time than the 2-3 working days before I contacted the surveyor when I had not received the report ie 3rd June. The surveyor told me it was done but had not been sent as I had not filled in the t & c form. She did say she had been having problems with her email. I re sent the form and then she sent the report. I'm concerned that had I not made contact I would still be sitting waiting for it as no one had alerted me to the problem. i would have liked a hard copy of the report as it is quite a difficult document to keep referring back digitally. if you could send me a hard copy it would be very helpful. Thank you
1 Helpful Report
Posted 3 years ago
Hi Barbara, the surveyors availability and the inspection date can vary as we have to arrange access to the property when its convenient for the vendor (current owner). you were made aware of this on your receipt which detailed the inspection date which you had ample time to query if you were not happy with the date arranged. the surveyors aim to send reports within 3-5 working days not 2-3, this is only an aim, yes it sometimes can be quicker and sometimes a little later. You had your inspection 10 days after you instructed and your report 5 working days after the inspection. The (2 star) review seems harsh as you were provided with a good service I'm not sure i understand the issue? I have also since sent you a hard copy of the repot in the post, I hope this helps.
Thank You.
Posted 3 years ago
Your Survey Ltd is rated 4.63 based on 590 reviews

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