My boiler has an intermittent fault. Engineers have said they cannot diagnose it unless it occurs in front of them. Really!!! why not test the boiler components to check they are working properly. Still without a fully working boiler nearly 6 weeks after initial problem. My advice would be to save the monthly subscription. Oh and they nearly sanctioned a repair I was not covered for, so I would have had to pay for that as its not included in the plan. No apology when I have rung up. They are not really bothered. Sad really. Was hoping for better, considering I am a key worker in health care working to keep people safe from COVID 19 its a shame a company like this could not help me. I suppose you are just left to struggle if you have a problem and ask 'your repair' to assist. I don't see that on the front of their web page.