Simply terrible, first claim in May 2018. Heating not working, young baby in the house and Raised the claim, three weeks later I hadn't heard anything (i'd been away on business). I called and was told there was a technical issue and that I should have chased them, Sam said she would call me back that evening. Nothing. Called the next day, Sam is not available the representative told me she can’t access Sam’s email and that they are unable to raise the claim and help me due to a technical issue. Promised call back next day but nothing. The level of effort is extreme. Emailed the MD, no response. Claim Feb 2019 - Still ongoing, three weeks with no heating and young children, a completely farcical state of affairs. Told to raise a new claim then told to close it out as it will be dealt with on the first claim. Told an engineer is coming out who didn't then told my cover doesn't include non-vented systems which basically means most modern central heating systems. Lack of responses to my queries. The experience is probably the worst I have ever known and I pay their top package. Little regard was given to the fact I have very young children and I can't heat the house. Do yourrepair care about their customers... The evidence would suggest not. Three rules - Services need to be effective, easy and enjoyable, none of these have been met. Advice - Avoid